SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.
iAuditor was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.
Who you are
You’re a product advocate who is passionate about putting safety and quality in the hands of every workerYou live and breathe customer solutions, and never give up until the problem is solvedYou’re a trusted advisor who partners with key stakeholders to understand their business, configure their environment, and deliver ROI through the entire customer lifecycle.
How you can make an impact
By educating customers on new products, features and best practices, and providing an outstanding level of service, you can inspire our customers to champion iAuditor and directly contribute to SafetyCulture’s growthBy sharing innovative ideas on product improvement with other internal teams, including Sales and Product, you can deliver a seamless global customer experience.By working with your team members and other internal stakeholders to create and drive new processes as Safety Culture Scales
What you'll be doing
Partnering with 10-20 mid market customers to create and execute on a plan to embed our services into their businessPresenting new features to customers aligned to their business needsDriving adoption, retention, and advocacy of Implementing solutions, training customers and managing customer programsArticulating a vision, strategy, and plans to customersWorking closely with Account Executives, Product and Support teams to find the best solution for our customersWorking with your team members to create and execute quarterly plans to meet individual and team targets
What you'll need
Strong relationship and stakeholder management skillsAbility to actively listen, understand customer pain points and take actionAbility to prioritise proactive reach out to customers and create playbooks and processes to drive successExperience at managing multiple customers and exceeding quarterly targets
Nice to have
A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionFamiliarity with systems such as Salesforce and IntercomPersuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skillsThe ability to look for big ideas that can create value for customers
What we offer
Equity with high growth potential, and a competitive salary and bonus structure In-house chef that cooks a delicious lunch, plus a breakfast bar and unlimited snacksPet-friendly office with onsite cafe, bar, and games roomRegular social events and celebrations, including the annual ShipIt global offsiteSolid onboarding program, regular training and additional development programsGreat swag and other goodies on joining the team
SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester and Manila.
Our first product, iAuditor, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact iAuditor can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.
This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees related to unsolicited resumes.