Senior Product Manager - Growth and Activation at ROLLER Software

Information Technology and Services, Product Management, Full-time, Remote, Melbourne, Victoria, Australia melbourne remote product full-time
Description
Posted 22 days ago

About ROLLER

ROLLER is a global software-as-a-service company, designed to help businesses in the leisure and attractions industry operate more efficiently, more effectively, and deliver exceptional guest experiences.

ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features, including ticketing, point of sale, CRM, self-serve kiosks, memberships, digital waivers and more. We are a fast-growing global company, with customers in over 30 countries, in a wide array of industries, ranging from theme parks, museums, zoos, trampoline parks, water parks, aquariums, wake parts - just to name a few!

At the heart of ROLLER is our team - which consists of 70+ highly energetic, driven, intelligent, and humble professionals, all contributing to helping build a successful, and enduring business. We truly believe that the sky’s the limit, and we are well on our way to becoming a global success story. Most of all, we love what we do...and we are looking for like-minded people to join us on this incredible journey!


Position Summary

We are seeking a Senior Product Manager to form, build and lead a new Product Growth Team focused on account and user activation, underpinning our product led growth strategies.

Reporting to the Chief Product Officer, you’ll develop and lead strategies, experiments and execution across acquisition, activation, engagement and retention by focusing on time to value.

Being an integral member of the Product Team, you will bring a passion to enhance the user experience! Skilled at obtaining and interpreting both qualitative and quantitative data, you apply an informed analytical approach to develop and produce strategic user-centric solutions and communicate your rationale in a clear and compelling way.


Key Responsibilities

  • Lead the development and execution of all strategic and tactical elements influencing growth by driving customer acquisition, product adoption and engagement.
  • Regularly communicate with users to identify needs and requirements, synthesize findings into hypotheses and build growth experiments.
  • Master usage analytics, deep cohort analysis, support and marketing data to establish deep understanding of user’s needs and explore new product experiences that address these needs.
  • Work with your design, data science, engineering and customer success squad members and partners to plan and execute your roadmap and experiments.
  • Collaborate with internal departments and teams to ensure alignment and motivation in delivering the product vision.
  • Raising the bar and setting clear goals and key results for the product team and products.
  • Bring new ideas and innovation through delivering key deliverables with urgency and enthusiasm.


Desired Qualifications & Experience

  • 4+ years of experience in digital product management with demonstrated success in defining and launching products.
  • Demonstrated experience capturing, prioritizing and delivering requirements.
  • Ability to simplify and communicate complex problems, with a user-focused approach.
  • Analytical and data-informed approach (both quantitative and qualitative) with the ability to turn insights into actions.
  • Proven user research experience including formal and informal customer interviews, deriving qualitative insights.
  • Produce and own the deliverables required to facilitate a user experience journey all the way to deploying features to market and measuring their success.
  • Excellent written and verbal communication skills to collaborate across the business.
  • Demonstrated experience in eCommerce and consumer purchasing behavior.
  • SaaS experience is preferred but not essential.


Perks!

  • Attractive salary package and benefits
  • You get to work on an exciting product, in a fun, high growth industry, that Customers really love - check out our Capterra and G2 reviews
  • Work from home or co-working space allowance
  • Vibe Tribe - led by our team members, you have the ability to directly contribute to company-wide initiatives! Regular events and social activities, fundraising & cause-related campaigns… you name it, we’re willing to give it a go!
  • Employee Assistance Program to proactively support our team’s health and wellbeing - access to coaching, education modules and weekly webinars and more!
  • Work with a drive, fun and switched on team that likes to raise the bar in all that we do
  • Genuine career growth opportunities as we continue to expand