Operations Analyst at Moula

Tech, Melbourne melbourne analytics
Posted 19 days ago

Founded in 2013, Moula is an Australian fintech dedicated to backing good business. Providing business finance solutions across lending and payments, we empower businesses to access capital without using assets. We've developed a unique platform that will analyse a business' data, making the process simple, fast and friendly. With our ‘heads and hearts’ approach, we’re focused on combining data, automation and tech, with a personal, human experience.

As we continue to scale, we’re creating exciting opportunities. Come and join our super talented team and find out why we were recognised as a LinkedIn Top Startup (2019).

About the position

At Moula we like to make data driven decisions in all stages of the software development lifecycle. Transparency helps us to have valuable conversations and achieve continuous improvement. In this context the Operations Analyst role is to help the software teams achieve their strategic goals by modelling the software development process and help build observability for our production systems. Along with delivery, agile and technical experts you will be exposed to cutting edge technologies, practices and skills - and will be able to identify problems, research and suggest solutions. You will also be the main point of contact for support requests, effectively managing the triaging and communications.

Reporting into the Head of Engineering you will help build dashboards that teams, leaders and other stakeholders can use to understand the progress of features, team performance and state of production systems. Understanding how the SDLC works at Moula you will be able to surface and identify issues in the flow of work and production infrastructure, be able to analyze and compare potential solutions and help roll them out and measure the positive impact. You will be working closely with the Head of Technology Delivery, Agile coaches and Tech Leads to elevate the tech function of the company.

Key Responsibilities

  • Map out and measure the whole Software Development Life Cycle.
  • Give access and insights to the performance of our production systems to all teams.
  • Map out and measure the Support and Operations functions.
  • Build real time dashboards that anyone can access and use to make decisions for their context.
  • Lead and improve the Support reporting and communications.
  • Analyze data for anomalies, trends and opportunities for improvement.
  • Identify potential bottlenecks and issues.
  • Be able to research and propose solutions to respond to data insights.
  • Collaborate with the teams to implement the solutions and process uplifts.
  • Work closely with Delivery, Product and Engineering leads to assess problems and solutions.
  • Advocate for the value of data driven decisions across the organization.

About you

  • You’re not afraid to get your hands into code, infrastructure monitoring tools and databases. We are happy with any language tools you may have used in the past.
  • You are passionate about communicating data in a clear and transparent way using a variety of channels (live dashboards, regular reports, presentations).
  • You enjoy helping teams grow by improving their processes and communication structures.
  • You have experience using statistical, reporting and database software. The ones we use to get and present data are Excel, PowerBI, SQLServer, JIRA, AzureDevOps, Bitbucket
  • You are an excellent communicator, both in verbal and written form.
  • You have a basic understanding of the Software Development Life Cycle and the main phases of creating software solutions (plan, build, deploy, monitor). 
  • An understanding of Lean Principles and how they apply to software is beneficial but not a deal breaker.

We don’t know it all. We’re not looking for someone who does. But you’ll need to be prepared to roll your sleeves up, be curious, and keep pushing until you’ve found the boundary. We don’t believe in perfect, but we do believe in testing, learning, and asking more questions than any of us had thought of to start with.

We’re a quirky bunch, we love a good laugh, and we’re not afraid to face a challenge head on. No two of us are alike, so to fit in, you’ll need a good dose of different.