Operations & Business Support Systems Engineer at Megaport

Network Operations Team, Full-time, Australia support engineering full-time
Posted a month ago

The Role
Megaport is looking for an experienced hands-on OSS and operations automation engineer. The purpose of the role is to continue the implementation of our Network Management and Service Management system, implement synergies with existing tools and develop automation for day-to-day work. Your customers are the front line support team, customer and network operations engineering teams (NOC).

To be successful in this role you will need to be experienced in relevant technologies, have excellent interpersonal skills, have the ability to project manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.

We are looking for someone who is excited to lead the journey of developing this capability, there is an abundance of high value opportunities in this space for Megaport. Proven experience in designing, implementing and maintaining OSS and BSS tools is a must. The ideal candidate would have a genuine interest in analyzing measurable operations work activity, explore opportunities to develop systemic automations and manage the design and implementations of the identified opportunities.

About Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

What You’ll Be Doing

  • Analyse the business requirement in collaborations with key operations stakeholders and prepare effective solutions.
  • Work with internal technology teams to architect a solution to address the business requirement
  • Present the solution to Business Unit managers and execs for sign-off.
  • Own the deployment of the agreed solution; design, project management, implement, QA and release.
  • Design, implement and maintain the infrastructure and applications required to deliver the capability.
  • Design and implement integrations between new and existing systems.
  • Ensure all systems developed are monitored and alert when failures occur.
  • Maintain design and specification documentation for the assigned projects in Megaport’s KB system.
  • Develop all test strategies and procedures for all OSS & BSS work and provide support to all fault analysis on programs.
  • Provide upgrades to all processes and integrate all third party products into the network.
  • Perform troubleshooting on all processes and resolve all issues in the OSS & BSS platform.
  • Provide periodic progress reports for management consumption.
  • What We Are Looking For

  • Extensive experience in designing, implementation and maintenance of OSS and BSS tools
  • Experience in integrating systems and automating operations at scale
  • Knowledge of telecommunication networks and cloud platforms, including MPLS, AWS and Red Hat OpenShift
  • Advanced level experience in network management suites such as IBM Netcool, IBM ASM, IBM Cognos and etc.,
  • Advanced level experience in Telemetry, SNMP & MIBs and etc.,
  • Experience with databases such as IBM DB2, PostgreSQL and MySQL
  • Experience and a good working knowledge of Linux operating system
  • Advance Python coding experience. Any level of Perl coding experience is highly desirable.
  • System Integration experience, leveraging REST, LDAP, Message Bus, OAuth and etc.
  • Experience with config management and infrastructure as code tools
  • Comfortable taking part in an agile development process
  • Ability to work with little supervision, Self driven, enthusiastic and independent professional
  • A deep analytical approach to solution development and problem solving
  • Excellent verbal and written communication skills
  • Passionate and experienced in automating things & ensure system scalability, reliability and security
  • What We Offer

  • Flexible working environments
  • Birthday Leave
  • Generous study and training allowance + development opportunities + 5 days paid study leave
  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
  • Opportunities for career growth and potential for global intra-company transfers for interested candidates
  • All applications will be treated in confidence. 
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    Candidates who meet the selection criteria will be invited to attend an interview
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