HR Education Manager at Employment Hero

Information Technology and Services, Education, Full-time, Sydney, New South Wales, Australia sydney full-time
Description
Posted 13 days ago

Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.

We believe in distributed employment and take a ‘Remote First' approach with our team. Employment Hero can hire across the globe, assuming that candidates have eligible working rights and are in a suitable timezone. If you've got the skills for the role and the passion for our mission then we want to hear from you!

We're looking for driven and well-organised HR specialists to join our Implementations team. Day-to-day you'll be an influencer, presenter and trainer for all things HR. Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our HR software, including ensuring they have excellent learning experiences and as a result - they're highly satisfied with Employment Hero products.

This is an exciting opportunity to join a brand new team where you can have an impact on the strategy and really make the role your own! You will work closely with our Implementation Project Managers, our product team and the support team, with the opportunity to learn and grow within our start-up culture.

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Responsibilities:

  • Manage a portfolio of SMB customers and guide them through setting up and adopting Employment Hero
  • Design, develop and deliver workshop content to multiple clients on HR implementations based on HR best practice
  • Be an influencer, presenter, trainer, problem solver for all things HR, motivating customers to adopt features and go-live within their project deadline
  • Provide technical assistance to customers via Zendesk and guide customers through their roadblocks during the implementation process
  • Be the ‘voice of the customer’ and use your HR knowledge, experience and insights to test new features and influence future product development
  • Project manage multiple guided HR projects and contribute to process improvement initiatives that will help the team exceed monthly product adoption targets
  • Documentation of content to support system implementation


Skills and experience:

  • Enjoy building relationships with customers, influencing customer behaviour and delivering an outstanding customer experience.
  • Love setting up new systems and teaching others how to use them.
  • Naturally enjoy technical problem solving and deep diving into customer data.
  • Aren’t afraid of targets and KPIs because they inspire and motivate you
  • Like coming up with new ideas and solutions to small/big problems.
  • Can easily pivot and adapt when things change unexpectedly.
  • Have a background in any of the following - HR/recruitment, SaaS, systems implementation, online training, customer success, account management or customer facing technical support
  • Are comfortable presenting online training to large and small groups
  • Desire the opportunity to influence and shape the way we deliver a new low-touch/scaled HR systems implementation in 2022

Benefits

  • Self, health, wealth and happiness programs
  • Remote-first and flexible working arrangements
  • Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
  • A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Continuing education / post-graduate assistance program
  • Virtual yoga classes
  • Weekly virtual happy-hour and social events to get to know your new colleagues
  • Quarterly & yearly team celebrations
  • Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!
  • Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

  • Raised $181M achieving unicorn status February 2022
  • LinkedIn Top 25 Startups 2021, ranked #2 in Australia
  • The Australian Top 100 Innovators List 2021
  • Raised $140M Series E round led by Insight Partners July 2021
  • Raised $45M Series D round led by Seek 2021
  • Deloitte Technology Fast 50 2020, ranked #42 in Australia
  • LinkedIn Top 10 Startups 2020
  • Raised $22M Series C Round led by Seek July 2019
  • Raised $8 mill series B round led by Seek and OneVentures
  • Deloitte Technology Fast 50 2019, ranked #20 in Australia
  • GetApp Category Leader Q1 2019
  • Deloitte Technology Fast 50 2018, ranked #12 in Australia
  • HRD Gold Medalist - Human Capital Management Systems 2018
  • HRD Gold Medalist - Rewards and Recognition Service Provider 2018
  • HRD Rewards and Recognition Employer of Choice 2018
  • LinkedIn Top 25 Startups 2018
  • EY Entrepreneur of the Year National Finalist 2018