Lead Engineer - Salesforce Marketing Cloud at Xero

Platform, Permanent, Melbourne, AU melbourne sales marketing engineering full-time
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role

As a Salesforce Lead Engineer who specialises in Marketing Cloud, you will be responsible for leading multiple technical projects across the Salesforce ecosystem with a focus on Marketing Cloud. Our suite includes various Salesforce products, 3rd party tools and integrations with other Saas vendors and custom built solutions. You will have experience in various clouds in Marketing Cloud and have hands-on experience building out new SFMC capability in an enterprise level environment. As the lead engineer you will work with architecture and our team of engineers to solution and deliver on new and exciting business initiatives that require development to deliver customer benefit. You will develop integrations between our platforms utilizing OOTB Salesforce methods and API integrations. 

As an enterprise level software team we aim to develop solutions that can scale to work globally, as the lead engineer ensuring our solutions meet our growth ambitions are part of your role along with tracking the health of our org through recognised software development and reporting best practices . You will work closely with our experienced Customer Platforms team across the Salesforce platform, as well as work closely with our Xero Customer teams to help them meet ambitious Xero growth ambitions. You’ll foster a positive team culture, provide technical guidance and develop in accordance with Salesforce best practices and standards.

How you'll make an impact

  • You’ll work in collaboration with other team members to help create and deliver beautiful software to our customers.
  • You’ll undertake software application development on applications across our technology stack, contributing to new or improved experiences for our customers, internal and external.
  • You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.
  • You'll help build and manage software that solves engineering problems at scale. You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate processes.
  • What you'll do

  • Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews.
  • Enable new capability - As a Lead Marketing Cloud Engineer you will be expected to introduce the team to the latest technical developments in Marketing Cloud and evaluate if they should be onboarded into our environment. 
  •  Uplift functionality - Our Marketing Cloud instance has been around for 4 years and as such has numerous activities that can be refactored to improve performance, our Lead Marketing Cloud Engineer would be expected to identify areas of improvement and work with our Engineers to scope the solution for delivery. 
  • Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality.
  • Resolve issues - Triage and solve development and production issues, and be able to quickly track down the root cause. Communicate the impact of the problem to stakeholders in terms of business value, helping to set a priority for the resolution. Actively participate in incident responses.
  • Engineering standards & frameworks - Maintain knowledge of Xero’s current and emerging engineering standards and practices. Develop and deploy software that meets Xero's standards.
  • Continuous improvement - Maintain knowledge of current and emerging development technologies and methodologies. Develop expertise in one or more programming languages and ecosystem specific technologies.
  • Deliver infrastructure in a production environment - Maintain and monitor delivery processes. Ensure all software is running as expected and proactively work to prevent customer facing problems.
  • Agile software and delivery practices - Practice agile software development. Occasionally facilitate agile ceremonies. Proactively work to improve team processes.
  • What you'll bring

  • 5+ years hands-on experience as a Developer or Engineer with Salesforce Marketing Cloud, with relevant certifications. 
  • Previous experience leading teams.
  • Experience with 3rd party Salesforce applications and integrations between Salesforce and 3rd party applications..
  • Hold some of the following certifications: Marketing Cloud Developer, Marketing Cloud Consultant, Sales Cloud Consultant, Platform Developer 1, Platform App Builder or other relevant certifications.
  • Proficient use of one or more programming languages: SQL,Ampscript, GTL or JavaScript.
  • Specialisation in specific applications in our technology stack - Marketing CloudAbility to debug across the technology stack.
  • Proficient in roll out and maintenance of cloud infrastructure.
  • Confident in designing and implementing new solutions in the Marketing Cloud environment.
  • Knowledge of Marketing Cloud’s API endpoints and the ability to install packages and connect with external data sources. Able to implement resilient software design patterns.
  • Ability to coach and mentor engineers to develop their technical proficiency. Familiar with application and infrastructure security concerns and proactively mitigates issues.
  • Demonstrated ability to respond to production incidents.
  • Software as a Service (SaaS) industry experience is preferred.
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.