Customer Quality Engineer at Baraja

Quality, North Ryde, New South Wales, Australia engineering
Description
Posted 14 days ago

About Baraja

Baraja is changing the world of self-driving cars through the invention of a new type of LiDAR called Spectrum-Scan™ that delivers ultra-high performance at high resolution, even at incredibly far distances. Today, Baraja LiDAR is already deployed in multiple verticals, working with global automotive and industrial partners. 

Originally founded in Sydney, Australia, we also have offices in San Francisco, China and Europe. We are funded by Sequoia, Blackbird and Main Sequence Ventures and we are excited to continue growing the team, so if you are looking for a fast-paced, dynamic role in a start-up we are keen to hear from you!

The Opportunity

If you are interested in an opportunity to make a difference within a growing business wanting to ensure all suppliers, and materials they provide, are in compliance with engineering and manufacturing specifications and company standards, then this could be the role for you!

You will be responsible for all post-production quality related activities, working to analyse the root cause of customer complaints, evaluate quality issues for product returns, lead engineering investigations and write problem solving process reports. You will have the opportunity to partner with Baraja Design Engineers, our Business Development team, Customer Success team and NPI team. You will be reporting into the Quality Manager in our growing NPI / Advanced Manufacturing team.

Duties and Responsibilities

  • Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers 
  • Handle customer related quality issues through quality alert systems, conducting root cause analysis's, developing corrective actions, and presenting problem solving process (PSP) reports to customers 
  • Develops, implement, and maintain customer complaint management and customer satisfaction processes 
  • Receive customer quality audits on a regular basis to ensure vendors and their supplies remain in compliance with company and manufacturing/production standards 
  • Interpreting customer’s quality notes and quality requirements to ensure the requirement is passed down both internally and externally to ensure compliance with quality requirements 
  • Participate in product quality planning and control process based on customer’s specifications and requirements

Skills and Qualifications

  • 3+ years’ experience in Quality Engineering
  • Practical knowledge of Root cause analysis, corrective action processes, and Quality Management system ISO 9001
  • Experience working with automotive Quality management standards (ASPICE/ISO 26262/IATF16949)
  • Highly technical background. Education/qualification degree (Engineering or technical disciplines) or equivalent experience required
  • Auditor experience in both internal and external audits
  • Advanced knowledge of manufacturing and production process
  • Proven successes in building and maintaining relationships with multiple customers
  • Prior customer quality management experience
  • Preferable experience of core quality tools: MSA, FMEA, APQP, PPAP, etc
  • General statistical process control knowledge, including implementation
  • Experience in capturing and resolving quality Issues (NCR, Complaints Management)

Our Culture 

We believe that our culture is one of our most important assets and we’ve wrapped it up with three key values that we do our best to live up to every day: 

  • Hustle to deliver on hard and meaningful problems - Passion to achieve. Resilience & learning. What's the next challenge?
  • Build the machine that builds the machine - It’s not enough to design amazing products, we need to design the means to manufacture these products, at scale. 
  • Develop sustained high performance - Great teams make great things. They also respectfully challenge each other to reach the next milestone. 

We work towards our goals by being in constant communication in person and through a range of technologies. We also have big ears for feedback from customers to help us continually improve the Baraja experience. We are pretty good at what we do (but definitely not perfect), so you’ll be learning from and working with a top-flight team on a mission to be better every day. 

The Benefits We Can Offer You 

  • ESOP (Employee Share Option Plan)
  • Healthy lunch provided onsite, daily
  • Wellness Allowance
  • Learning & Development Allowance
  • Nanny Care Service
  • Monthly social events
  • Monthly team lunch
  • Baraja’s Clubs (e.g. Coffee, Physics, Robotics, Brewing, etc)
  • Social sporting teams (e.g. Hiking, Basketball, Soccer, Frisbee, Table tennis)
  • Volunteering day
  • Employee Assistance Program
  • Employee Referral Program

The recognition we gathered 

We've recently been the recipient of the following: 

  • Finalist in the 2021 InnovationAus Awards for Excellence in 3 categories: People's Choice, Advanced Manufacturing & Wild Card
  • 2021 NSW Premier's Export NSW Awards
  • iAward for Automation Technologies Innovation of the Year 2019