Customer Success Engineer at Safety Culture

Client Success, Full-time Permanent, Sydney sydney support engineering full-time
Posted a month ago

SafetyCulture is a customer and product led SaaS company with the purpose of helping frontline teams get better every day.

We are building a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 70,000 customers.

As we continue to scale, an opportunity has arisen for a Customer Success Engineer to join our team.  Reporting into the Customer Success Team Lead, you will partner with both the engineering and customer success team to establish a new framework for training-related integrations for the SafetyCulture platform for both new and existing enterprise customers.

Your collaborative and customer-centric approach will help you build strong relationships with your team and customers as you utilise your technical skills to ensure our customers reach their goals, and succeed with the SafetyCulture platform. Demonstrating a strong interest in tech, you will be passionate to develop your skills in a front facing engineering role and grow your career with one of world’s fastest growing global SaaS companies and Australian Tech unicorns.

About you:

  • Confident translating technical & non-technical requirements and communicating effectively with technical and non-technical stakeholders and customers
  • Experience writing SQL queries, building automations using Workato, optimising relational database architectures, data models and data warehouses
  • Strong organisational skills, working with numerous customers with the ability to switch context with speed throughout the day to navigate concurrent tasks of varied priority;Comfortable with a scripting language e.g. Python, Golang, JavaScript, Ruby
  • Flexibility to understand and work within a wide variety of organisations’ architectures, best practices and processes
  • Confident with reading API documentation, and integrating with APIs
  • Experience with software development or data analytics preferred
  • How you will spend your time:

  • Partnering with our Customer Success team to build technical solutions for our managed customers;Establish a new framework for training-related integrations for the SafetyCulture platform
  • Partnering with our Sales team to help communicate the technical side of our platform offering ( Security, APIs, Cloud solutions)
  • Leveraging your skillset to help the team reach their goals. This could include writing scripts to extend the platform’s capability for a customer’s specific use case, building BI dashboards to better communicate insights derived from customer data
  • Partnering with Customer Success Managers to help implement solutions for our customers;You will act as a conduit between Sales, Success, Product and Engineering
  • Working closely with our API and Integrations Engineering Team to communicate customer requests and improvements
  • Consulting with our customers about how to implement their integrations effectively
  • More than a job:

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • Office Benefits:

  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • On-site gym, table tennis, board games, books library, and pet-friendly offices
  • We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. 
    Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
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    To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.