SMB Integration Engineer at Zip Co

New Markets, Full-Time, Sydney sydney engineering full-time
Posted a month ago

We are Zip, a rapidly expanding global fintech headquartered out of Sydney, Australia. We are in a period of hyper growth and expanding rapidly in new markets like the US (Quadpay), UK and New Zealand, with interests in South Africa, Middle East and Europe amongst others. We're here to simplify how the world pays for what they need by connecting merchants with consumers and offering them fair and seamless payment solutions, everywhere. We’re also the brains behind Pocketbook, which helps almost a million Aussies take control of their money and improve their financial wellbeing. Our values are at the heart of everything we do. They form our Mamba mentality - how we’re better than yesterday, and are used to create game-changing experiences for our customers and our people. To help drive this growth we are looking for a SMB Integration Engineer accountable for implementing the Zip payment method and web assets.

The role:

  • Complete integrations across different ecommerce platforms following our integration guides and best practices – most commonly in Magento, Shopify, Big Commerce and WooCommerce.
  • Connect with merchants via phone, email or video calls to guide them through the payment implementation experience.
  • Become the last line of defence providing technical support via email, Zendesk or telephone.
  • Take ownership of tickets ensuring that they are fully investigated, resolved in time in accordance with our SLA's, and where necessary raised as an issue for our in-house plugin development team to fix or provide a solution. 
  • Identify recurrent issues reported by merchants and raise them so a permanent solution can be implemented.
  • Work closely with our in-house plugin development team to resolve issues that require their attention.
  • Assist merchants with technical integrations questions.
  • Own new initiatives that can be implemented to improve the integration process. 
  • Conduct regular training and catch ups with the merchant support team to keep them up to date with new features & functionalities in the Zip plugins.
  • To help us level up, you’ll bring:

  • Previous experience in a pre or post sales technical support role.
  • Customer centric approach, including the ability to satisfy high profile partners, understand their requirements and deliver the right solution.
  • Excellent ability to communicate with varied audiences.
  • Creative and analytical thinker with strong problem-solving skills.
  • Strong knowledge of Ticket management in Zendesk and Jira.
  • Moderate knowledge of REST APIs, HTML, CSS.
  • Experience working with e-commerce and CMS backends. 
  • Exceptional verbal and written communication skills.
  • True ‘people person’ with an awesome approach to customer service.
  • Skilled in time management and work prioritisation skills.
  • We’re looking for someone who always finds new boundaries to cross - a future Zipster who will obsess over excellence and make constant improvements for our customers. We’ve removed the red tape here to get things done quickly, so if you see a problem, own the solution. You've gotta hustle at Zip!

    If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

    We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

    Benefits @ Zip

    -  Flexible working culture
    -  Share incentive programs
    -  Generous paid parental leave
    -  Birthday and wellness leave
    -  Epic offices with a casual dress code
    -  Fun team with high-growth hustle
    -  Free breakfast and weekly lunches
    -  Heaps of social events

    Join us on our mission to be the first payment choice, everywhere and every day.