Senior Technical Writer at Megaport

Engineering, Full-time, Brisbane brisbane engineering full-time
Posted 21 days ago

Who are we looking for?
Megaport is looking for a Senior Technical Writer to join our writing team and develop customer documentation.
The technical writing team works closely with engineering, product management, support, and solution architects to gather information about the product and how it is used by customers. With this knowledge, they create and improve online documentation that guides the customer in the configuration and maintenance of Megaport products and services.

About Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $2 Billion. We’re a lean, high-achieving team made up of over 230 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

What you'll be doing

  • Write clear, concise, and complete step-by-step procedures for technical products and solutions.
  • Create screen shots and network diagrams to explain/enhance topics.
  • Identify and address content gaps or the need for additional media such as diagrams or videos.
  • Contribute to both UI and API documentation.
  • Collaborate with engineering, product, support, and solution architects.
  • Edit and streamline text within the user interface.
  • Help standardize terminology and develop company style guidelines.
  • Manage multiple ongoing projects simultaneously.
  • Work independently, defining and meeting project objectives.
  • What we are looking for

  • 7+ years experience writing, editing, researching, and planning technical documentation with increasing levels of responsibility
  • Excellent skills in grammar, minimalist documentation design, and effective information architecture
  • Ability to structure written content thoughtfully, considering maintenance and re-usability
  • Experience in software-defined networking, enterprise networking, and cloud-based software solutions.
  • Ability to write content in our authoring environment: MkDocs (using in Markdown in Visual Studio Code) and GitLab, per existing style guides and procedures.
  • Strong technical skills with ability to work closely with technical subject matter experts
  • Skills in organizing complex ideas for a technical audience
  • Effective collaboration with globally distributed teams to gather information and get technical review of content
  • What we offer

  • Flexible working environments
  • Birthday Leave
  • Generous study and training allowance + development opportunities
  • Share Scheme
  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated and recognised success with Megaport’s very own ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
  • Opportunities for career growth and potential for global intra-company transfers for interested candidates
  • All applications will be treated in confidence. 
    Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it.  Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions.
    Candidates who meet the selection criteria will be invited to attend an interview
    Strictly no Recruitment Agencies please.