Dispute Resolution Manager at Plenti

Operations, Full-time, Adelaide adelaide full-time
Description
Posted 24 days ago

Why Plenti?

Because you should have the opportunity to make an impact on a business and in doing so, carve out the career you are passionate about. Joining Plenti is taking control of your personal growth and choosing to work with some of the best and brightest minds. It is accepting that industry change is inevitable and it's better to be the one driving it than it is to be trying to catch up.

With this mindset we've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year.

Our ambitions are huge and we've only just begun...

Who are we?

We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well.
 
What is Plenti?

Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender.

You will:

Lead Plenti’s internal dispute resolution process to effectively acknowledge, investigate and resolve disputes within regulatory timeframes and standards. You will also develop internal training programs to improve the skills and knowledge of customer facing roles by provision of dispute management training and guidance. The role will assist with compiling dispute reporting for distribution to the board, senior management and regulators whilst providing insights and recommendations to operations, sales and technology teams to resolve process or training gaps identified during dispute investigation. Finally you will operate within Plenti’s approved risk appetite and comply with all relevant laws, regulations and policies and also manage all EDR and escalated IDR complaints.

Skills we are looking for:

Experience in a disputes management or similar roles. Excellent communications skills (written and verbal) and High attention to detail. Legal qualifications / background desired but are not required. Experience working in the credit industry is preferred as is knowledge of ASIC’s RG271

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can make it happen and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.

Flexible working arrangements? Celebrating wins together (and sharing the odd loss!)? Tick, tick. It's all part of a workplace culture that is hardworking but fun and supportive of our people and their goals as we work together to build Australia’s best lender.