Customer Success Associate at Zeller

Customer Success, Full Time, Melbourne melbourne support full-time
Posted 2 months ago

About Zeller

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more.

Why is it exciting to work at Zeller?

Do you seek out challenges, and thrive on coming up with creative solutions for unique (and often original) ideas? We want you on our team.

Zeller is building an entire financial services and payments ecosystem from the ground up. We’re already making waves in the Fintech industry, yet we’re just getting started.
Founded in 2020, we’ve held onto the vibrant, innovative feel of a start-up whilst growing at rapid pace.
Our goals are ambitious and exciting, and we need an incredibly skilled team to achieve them. When you join Zeller, you’ll quickly learn the team are champions for each other, and one of our strongest attributes is our team-first mentality.
There are some incredible things on the horizon at Zeller - we can't wait for you to join us.

Role responsibilities

  • Day to day engagement with Zeller’s customer base via phone, SMS, and email, covering technical support questions ranging from hardware and software support, to account configuration and management 
  • Working with operational functions such as the Risk and Compliance teams, and Finance Operations to resolve customer needs
  • Internal support to other Customer Success team members to help resolve issues quickly for customers
  • Becoming the subject matter expert and establishing the function’s centre of excellence for product usage and support knowledge 
  • Hardware fulfilment handling and supply chain support
  • Shift hand over to enable seamless support of Zeller’s customers 
  • Your attributes

  • Passionate about customer experience and problem solving
  • Ability to work autonomously yet collaboratively
  • Prepared to be the voice of Zeller
  • Be able to continually balance speed, perfection, functionality, cost and customer experience
  • Be an active participant in improving Zeller’s products, services and customer experience
  • An ability to learn while doing, and assist others where possible
  • Qualifications and experience

  • Demonstrable experience working in customer support roles with great products, companies or people
  • Understanding of the customer experience in service environments
  • Practical experience with cross channel / multi channel support environments
  • How we work
    Our team thrives on the energy of being together. While technology connects us virtually, we love the in-person collaboration and spend majority of our work week at our spacious (and fully stocked with snacks) Melbourne CBD office.

    Like the rest of the team, you’ll benefit from

    A competitive salary package, including equity from an early stage;
    A balanced, progressive, and supportive work environment;
    Excellent parental leave and other leave entitlements;
    A fantastic office environment;
    Endless learning and development opportunities;
    Plenty of fun and social opportunities - we love to come together as a team;
    An ability to influence and shape the future of Zeller as our company scales both domestically and globally;
    Being part of one of Australia’s most exciting scale-ups.

    At Zeller, we are looking for passionate people with drive and integrity. You are encouraged to apply even if your experience doesn’t exactly match this job description.