Head of Operations at Plenti

Operations, Full-time, Sydney sydney full-time
Posted a month ago

Why Plenti?

Because you should have the opportunity to make an impact on a rapidly-growing business and in doing so, carve out the career you are passionate about. Joining Plenti is taking control of your personal growth and choosing to work with some of the best and brightest minds. It is accepting that industry change is inevitable and it's better to be the one driving it than it is to be trying to catch up.

With this mindset we've come a long way in a few years… achieving things like: winning over 30 awards for positively changing how people access finance; helping over 15,000 households install solar on their roofs; increasing our lending by over 100% over the last year; and adding >50 new staff to the team over the past year.
Our ambitions are huge and we've only just begun...

Who are we?

We come from a diverse range of backgrounds, both professionally and personally. We are always open to new ideas and believe success comes through collaboration and challenging ideas. We are passionate about what we do but believe that for one to truly foster this passion you have to look after yourself as well. 

What is Plenti?

Plenti is a fast-growing fintech, helping its customers achieve their life goals by delivering fast and fair automotive, renewable energy and personal loans. Plenti is on a mission to be Australia’s best lender.

About you

You are a natural leader and achiever. You are comfortable with responsibility, devising strategic projects and driving them to completion, and with leading teams. You may be looking to take the next step in your career - stepping out of professional services such as consulting or banking - or you may come from another fast-growing start or scale-up. Prior financial services experience is not required.

You are an outstanding communicator, and thrive in an environment of constant change. You are buoyed by the challenge of finding new opportunities to unlock growth and improve customer experience, whether through improving our existing products, driving efficiency in operations, or identifying new product opportunities.

You are able to operate both in the detail as well as at a high level in order to provide informed advice to those around you, including the executive team.

Finally, you are comfortable operating both in the detail (digging into business processes, identifying opportunities for experience and efficiency improvements) and also at a high level, designing and communicating plans of action (including providing advice to those around you, such as the executive team), and driving projects to completion.

Your responsibilities

This is a senior leadership role in a rapidly scaling fintech, working closely with both the executive team and commercial leaders across the business to build, deliver and improve genuinely innovative finance products that help customers bring their big ideas to life.

Reporting to the Chief Operating Officer, you will lead a growing team of over 40 dedicated onshore team members (Plenti's largest business unit) and offshore delivery teams to deliver truly outstanding customer experiences and industry-leading process efficiency across Plenti’s borrower lifecycle - from sales and credit right through to customer service and collections.

Among other things, you will:

• Continuously analyse our existing operational processes, devising and implementing improvements that will deliver even better customer experiences and operating efficiency
• Identify and deliver on new opportunities for operating and experience innovation to help sustain our rapid growth
• Maintain the strong team culture we’ve built across our onshore and offshore operations teams, guiding and mentoring dedicated team members to deliver outstanding results
• Partner with senior leadership across the business, providing performance insights and responding to operating challenges faced as we scale
• Work closely with our valued partners to maintain our outstanding service levels, and to develop and implement new lending programs
• Manage the delivery of multiple business critical projects (including exciting growth projects) alongside managing our day-to-day operations
• Be a champion across the business for outstanding customer experience

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can make it happen and share in the results and rewards.

If being in a dynamic industry as part of a market-leading fintech sounds like you, then come help us positively reshape Australia’s financial eco-system. Our start-up culture fosters innovation, entrepreneurship, leadership and your career progression. We have a purpose our people believe in, and genuine values that come from deep within our business.

Flexible working arrangements? Celebrating wins together (and sharing the odd loss!)? Tick, tick. It's all part of a workplace culture that is hardworking but fun and supportive of our people and their goals as we work together to build Australia’s best lender.