Account Executive, ITSM at Atlassian

Sales, Full Time, Sydney, Australia sydney sales full-time
Posted 27 days ago

Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 140,000 customers worldwide, and the Commercial Team help those accounts scale their ITSM investments in Atlassian.

Our group's mission is to bring disruptive, high value solutions for digital transformation to our extensive installed base of Enterprise customers. This role is a true embodiment of Atlassian’s values in collaborative work (Play, as a team) and customer centricity (Don’t f!#$% the customer).

Our Account Executives build and implement an effective sales strategy to drive adoption of our ITSM solutions to our user base. At the same time, we want our Account Executives to be a champion for their customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product Specialists, Customer Success Team and Marketing organization.

Account Executives are customer-focused and creative. They are able to think strategically and effectively organize resources to meet the needs of our customers. You need to have a good understanding of the Enterprise Sales process & be able to help us apply what could work to the Atlassian sales model.

Responsibilities Include:

  • Engaging with customers within a customer base - inbound& outbound - utilising market potential and opportunities.
  • You are the main point of contact for the customer- playing a consultative role from first contact to deal closure & post sales.
  • Cross collaborate with multiple internal teams during the customer journey
  • New business targets within designated accounts or territory
  • Serve as main ITSM point of contact
  • About You:

  • Fluency in English, preferably in German/French.
  • 3+ years of Enterprise sales experience, preferably with ITSM solutions.
  • Skilled in managing a high volume of leads and opportunities of various sources and sizes
  • Proven track record of meeting or exceeding performance targets
  • Experience managing key customer relationships and closing ITSM sales opportunities
  • Experience building and managing a pipeline and delivering accurate forecasts
  • Experience utilizing a CRM to manage individual key performance metrics
  • Self-motivated, proactive, organized, and a self-sufficient team-player
  • Customer-focused, creative, an effective communicator in both written and verbal forms, and analytical by nature.
  • Love working in a fast-paced environment, takes the initiative to get stuff done/ try something new, and love sharing your findings with your team to ensure we all benefit from your knowledge.
  • Lots of energy, along with a positive attitude, and exhibit the ability to adjust on the fly as things change.
  • Nice to Have:

  • Experience selling to a wide variety of IT audiences
  • Solution selling to VP and C-level Executives
  • Familiarity with Atlassian's suite of products
  • Experience in a "non-traditional" sales environment
  • Comprehensive understanding of Atlassian's sales model
  • More about our benefits

    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

    More about Atlassian

    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

    Additional Information

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to [email protected] and someone will follow up shortly.

    All your information will be kept confidential according to EEO guidelines.

    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.