Principal Engineer at Whispir

DevOps, Melbourne, Victoria, Australia melbourne engineering
Posted 5 days ago

About Us

It’s our mission to build a world that communicates more humanly. Since 2001, we’ve been delivering innovative and powerful communication solutions. Today, we’re a communication intelligence company applying powerful machine intelligence and carefully developed algorithms to deliver effective human engagement at scale even when we are not face to face — all guided by our values of Listening, Respect, Innovation, and Passion.

Our customers use Whispir to communicate across multiple channels from SMS to email, to dynamic landing pages, voice and more – all easily configured to meet their specific needs. All of our customers benefit from our low code – no code platform and powerful APIs. Our promise is to deliver a platform capable of achieving the world’s highest engagement rates.

About the Position

We're growing. Fast. Our global expansion necessitates a talented individual to act as our Principal Engineer.

Key Responsibilities

  • Mentoring devops engineers and developers in modern engineering approaches, including CI/CD pipelines, Infrastructure-as-Code and deployment strategies
  • Providing technical leadership and evangelism across the business
  • Developing and improving platform architecture
  • Assist with building a technical roadmap to improve the operation and architecture of our customer-facing applications
  • Participation and leadership in solution design/architecture discussions, in collaboration with other SMEs
  • Participation in secondary on-call rotation to support trouble resolution during non-business hours
  • Driving continuous improvement of practices and solutions

Development and Delivery:

  • Contribute to technical and functional design
  • Identify architectural deficiencies and identify solutions, with a consistent leaning towards “shift-left” and automation


  • Adhere to operational procedures such as time keeping, task allocation, status reporting
  • Actively contribute to internal programs

Professional Development:

  • Be knowledgeable and ‘up to date’ with domain knowledge including industry trends, technologies, frameworks and techniques
  • Be knowledgeable and ‘up to date’ with Whispir products
  • Proactively seek opportunities to broaden and deepen knowledge base and proficiencies
  • Share acquired skills and knowledge of competitor or complementary products with the team

About You

Even if you don't meet this criteria perfectly but believe you have lots to bring to the role, we encourage you to apply. We know it’s tough, but please try to avoid the confidence gap - you don’t have to match all the listed requirements exactly to be considered for this role.

We would like you to have:

  • Ability to mentor and set technical direction to teams of engineers
  • Ability to explain, discuss and document complex technical concepts clearly
  • A good understanding of architectural best practices
  • Experience with automation or coding in a Linux environment
  • Understanding of devops approaches and how to implement them in practice
  • Experience architecting, building and running services in the cloud
  • Knowledge of software deployment patterns and processes, and building CI/CD pipelines
  • Excellent written and verbal communications skills

 We would prefer you to have:

  • Extensive experience of architecting, building and running environments in AWS
  • Strong understanding of both operational and development practices
  • Skills with Configuration Management and Infrastructure as Code tools. Preferably Ansible, Packer, Terraform, Kubernetes, and Docker
  • Knowledge of observability approaches, preferably with exposure to New Relic, SumoLogic/Splunk and Prometheus tooling
  • An understanding of the challenges supporting infrastructure or platform services in a customer-facing operational environment 
  • Knowledge of best practices for implementing security and compliance controls in cloud environments
  • Working knowledge of a programming language 

Why We Think You Will Love Working at Whispir

  • Totally flexible working hours because you know how to get the most out of your day
  • Birthday paid leave 
  • Volunteer and engage with community paid leave
  • Ongoing monthly WFH allowance
  • Women of Whispir program to connect senior female leaders with women across the company to promote connection, networking and mentoring opportunities

Whispir is an endorsed employer for all women; check out our benefits directly at WORK180: Whispir Benefits | WORK180 Endorsed Employer