Salesforce Administrator at Zip Co

Merchant Success Team, Full-Time, Sydney sydney sales full-time
Posted a month ago

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

About the Role
You will lead the ongoing development of our deployment. You would have a record of success in improving processes and adoption using the platform. 

Your role will report the Senior Manager, Merchant and Sales Operations supporting the broader Sales, Operations, Product & Tech Teams to ensure the system is running optimally alongside our other business systems. 

This role is part technical project manager, part administrator and part Salesforce developer. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our CRM platform.

What you will own and support:

  • Responsible for configuration, design, functionality and end-user support of the platform
  • Design, configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within
  • Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
  • Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
  • Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality. Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy and process consistency
  • Manage data imports, database deduping and cleanup
  • Manage the integration of applications connected to
  • Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes
  • Support the Business Operations team in cross-functional projects and strategic changes to systems and processes
  • Collaborate with Business Operations, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes
  • Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to business applications
  • What you will need to succeed:

  • Minimum 3 years of experience as a administrator
  • SFDC Advanced Administration Certification
  • Worked with Sales, Service, Marketing and Community clouds
  • Ability to support 250+ users across multiple instances. (Have successfully administered Salesforce orgs with more than 300+ users internal (or) 1K community users.)
  • Demonstrated experience in developing custom objects, workflows, validation rules, Process Builder and Flow in SFDC
  • Experience implementing and integrating 3rd party App Exchange solutions with Salesforce CRM and other managed apps
  • Ability to identify areas for process improvement and recommend/implement solutions
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
  • Strong understanding of data structures and data modeling. Experience with Dataloader or A meticulous attention to data quality and advanced Microsoft Excel skills required
  • Comfortable with the use of the Microsoft Business Suite and collaboration tools
  • Ability to develop effective relationships with business users, technical staff and executive management
  • Strong organisational/time management skills; ability to prioritise work and meet deadlines in a fast-paced environment
  • Excellent written and oral communication skills
  • Experience with SF1 mobile configuration and App-Builder
  • Experience working in an Agile Framework (Scrum or Kanban) - highly regarded
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes
  • We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

    If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

    We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

    What’s in it for you?

    We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

    ●     Flexible working culture
    ●     Share incentive programs
    ●     Generous paid parental leave
    ●     Leading family support policies
    ●     Paid birthday and volunteering leave
    ●     Mental health and wellbeing program
    ●     Virtual yoga and meditation classes
    ●     Epic office with a casual dress code
    ●     Fun team with high-growth hustle
    ●     Remote working allowance
    ●     Heaps of social events

    Join us on our mission to be the first payment choice, everywhere and every day.