eCommerce Pre Sales Engineer at Tyro

Product, Full-time, 155 Clarence St, Sydney, NSW sydney sales engineering product full-time
Description
Posted 13 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

The primary purpose of the Solutions Engineering function at Tyro is to drive differentiated value for our customers by increasing their profitability and hence Tyro’s share of wallet.
 
The Solution Engineering unit at Tyro is responsible for ensuring our customers get the correct guidance and advise in implementing Tyro product propositions in their own environments.
 
The Pre-Sales Engineer (PSE) supports sales productivity and deal flow by securing the “technical close” in complex solutions. The PSE collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers.
 
This role plays an integral role in the sales process utilising in-depth product knowledge to provide payments domain expertise to sales staff in uncovering prospect requirements and identifying product functionality gaps to develop, recommend, and package the best possible products/solutions and/or services for client prospects through sales presentations and product demonstrations.

Key Accountabilities

  • Responsible for supporting our Sales teams by facilitating in-depth discussions with customers regarding integration, product, connectivity structure, and best practices
  • Meeting with customers and engaging in new customer integrations from the technical discovery phase through handover to implementation team. Your time will roughly be spend on: 60% new business, 10% on RFP responses, 10% on scope, 10% on training, 5% on voice of customer communications, and 5% on Delivery engagements
  • Actively support large or complex integrations, engaging with Business Development manager, Relationship Managers and customers in pre-sales technical dialogue (e.g. proposed integration approach, attending on-site meetings and developing presentation materials)
  • Responsible for the identification and management of risk in day to day responsibilities.
  • Comply with Tyro policies and procedures including completing mandatory training within the required timeframes.
  • Role model positive risk behaviours and contribute towards a strong risk culture at Tyro.
  • Experience

  • You will have solid experience in a PreSales customer facing role, dealing with C-level stakeholders, having strong project/product management skills within the payment industry and knowledge of different products and services within payments.
  • Possess strong communication and presentation skills are a must in order to be successful in the role.
  • Comfortable in working with internal stakeholders and external customers.
  • Culture and Perks
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.


    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.


    Privacy and Submitting your Application
    By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.