Design Research Lead at Xero

Design, Permanent, Melbourne, AU melbourne design
Posted 1 months ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Our purpose

Small business makes the world go around – it’s the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too. 

About the role

We're looking for an experienced UX Design Researcher to join our team in Melbourne. We’re looking for someone with experience in all areas of user research and usability, preferably with software, and as part of a design team.

Our team researches, analyses and shares insights into the attitudes and behaviors of people that currently use Xero, as well as those who don’t yet but might in the future.

You’ll be learning about people’s lives outside of their interactions with Xero, and observing their experience using Xero. You’ll identify where people get stuck and why. You’ll help the wider business focus on the most critical user problems and opportunities that we can address – then help discern if the changes we make get the results we want.

You’ll join a team of specialist design researchers who work within our wider design team that includes product designers and content strategists. We’re spread around the globe, with people based in New Zealand, Australia and the United States. Despite the distance, we’re a tight-knit and collaborative group. Our researchers work closely with other teams as well, in particular engineers, and product management.

A bit about you

  • You’ll understand complex needs across product teams in order to design and lead research programmes that inform particular teams as well as wider product groups
  • You’ll identify user needs and problems through a variety of research methods
  • You’ll communicate user problems and user needs to the wider business through reports, diagrams, and other methods a way that easily translates your insights into actionable solutions
  • You’ll contribute to the Design team’s culture with a positive and generous approach, to help create an inspiring environment for the design team
  • You’ll work with others to develop an improved understanding and impact of the role of design research in our processes.
  • You have a portfolio that shows previous work
  • Applications must have a portfolio submitted to support the application.

    Applications close 12th March 2021 5:00 pm AEST.

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.