Senior Solution Architect at Deputy

Customer Success Management, Full Time, Sydney sydney support full-time
Description
Posted a month ago

At Deputy we’re on a mission to change the way the world of hourly work “works”. Businesses that use Deputy unlock thriving workplaces – one where staff are engaged and empowered, customers are served well, businesses are legally compliant, and companies profits thrive. For decades, software has primarily driven innovation in knowledge work businesses (Slack, Zoom, Asana, Notion), rather than hourly work businesses (think cafes, retail, manufacturing, medical clinics) – we are here to change that!

Deputy is a global cloud SaaS workforce management software company, HQ'd in Sydney (AU), San Francisco, and London (UK). We’ve helped 10s of millions of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, run thriving businesses.

We have crossed $100m ARR, with strong financial stability and backed by leading US/Global investors. Our Target Market is about 60% of the world’s workforce, an ambitious vision, matched with an incredible values-led culture. Come join us!

As a Solution Architect, you will act as a technical resource to help our sales team qualify and close new business. You will assist in driving the pre-sales process while also being an advocate for the post-sales teams. You will report to the Director of Sales Engineering and Delivery Partnerships.

Key Responsiblities

  • Assist sales reps with technically qualifying new sales opportunities
  • Provide pre-sales engineering support to account teams and lead solution discovery discussions with our clients and partners
  • Build and deliver custom product demonstrations which focus on key business drivers and functional requirements for potential customers
  • Design custom Deputy solutions based on clients’ business priorities and technical capabilities
  • Work closely with Product, Compliance, and Support to ensure customer feedback is channelled appropriately
  • Work with Sales and CS functions to build and refine scalable business processes
  • Qualifications

  • World class communicator with excellent sales instincts
  • Experience selling software solutions into complex environments
  • Keen technical mind comfortable writing scripts in at least one programming language
  • Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
  • 5+ years in Sales/Partner Engineering or Solutions Consulting role 
  • Workforce Management experience is a big plus



  • Employee Perks
    - Share Options
    - Paternity/Maternity Leave Policies
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns

    Learn More About Deputy
    Deputy Linkedin Page 
    Deputy Instagram
    The Bay Area's Top Workplaces
    Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy 
    International Shift Worker Sunday
    Customer Story - Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibility
    Best Employee Scheduling Software 2023 (Forbes Advisor)
    Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
    Customer Reviews - GetApp and G2Crowd

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    #LI-Hybrid