Junior Account Manager at Assembly Payments

Full-time, Relationship Management, Sydney, New South Wales sydney full-time
Posted 27 days ago

Position Title: Junior Account Manager | Relationship Management

Reporting Line: Director Relationship Management

Contract Type: Full-Time

Location: Melbourne or Sydney, AUS

Starting Date: ASAP

About Assembly Payments and CurrencyFair

Assembly Payments is one of the fastest growing FinTechs with a presence in Australia, Singapore, the Philippines and the US. We help our customers build automated payment workflows & payment gateways through APIs, pushing the boundaries of what’s possible & reducing the complexity of running both classic and digital-native businesses. 

We recently announced our merger with Currency Fair, a global cross-border payments platform which allows individuals and SMEs to manage their international payments through a digital self-service account, with offices in Ireland, UK, Hong-Kong, Singapore & Australia. 

Our combined structure of 170 people, now plans to expand our presence across APAC, Europe, the Middle-East, and the US. We are therefore looking for skilled, motivated & passionate people who want to be part of the next generation of global payments.

The Relationship Team

The Relationship team has the exciting job of bringing the Assembly Payments and CurrencyFair customer relationships to the next level. We are a smart, fun and dynamic team of Account Managers and Customer Success specialists. Our valued customers are global consumers and businesses and we take great care to ensure that their experience with us is exceptional.

But we don’t do this alone, we work very closely with our friends and colleagues in Product, Compliance, Customer Experience and other departments to build and refine a truly superb customer journey. 

Key Responsibilities

  • Manage existing and new clients to ensure both retention & growth in the assigned portfolio.
  • Develop and maintain relevant account and portfolio plans and present business reviews to the founders / C-suites of accounts.
  • Provide value added market intelligence to Sales and Marketing, including customer, competitor and product feedback to improve our value proposition.
  • Communicate the customers feedback, regularly reviewing their business performance versus expectation.
  • Develop and lead the account strategy including presenting this internally to the C-Suite.
  • Work closely with the sales teams to ensure a smooth transition of account assignment.
  • Be the first point of contact.
  • Regular review of  account commercials.

Mandatory Skills & Experience

  • Proven ability in managing complex environments and situations
  • Proven consultative and solution-based selling skills
  • Confident in building relationships and selling at the C-Suite level
  • Outstanding time management, interpersonal, written and presentation skills
  • Able to work independently and remotely as well as working as part of a team

Ideal Additional Skills & Experience

  • Experience in the payments industry, specifically: Fast Payments & Cards Acquiring
  • Understanding and demonstrated ability in complex payments flows
  • Strong commercial acumen is a plus

In return Assembly and CurrencyFair are offering

  • Global market exposure in an agile & flat organization where your ideas and contributions will have strong impacts on the company’s growth and success. 
  • A company culture with an innovative, inclusive & collaborative mindset where you will learn something new everyday, alongside amazing professionals.  
  • A fun and flexible work environment. Work remotely or in our creative and vibrant offices in Melbourne, Sydney, Singapore, Hong Kong, Dublin, India and Manila.
  • Competitive salary packages & benefits while ensuring constant professional development with your line manager & our L&D programs. 

Additional information

Assembly and CurrencyFair are equal opportunity employers committed to creating a diverse environment for its workforce. All qualified applicants will receive consideration without bias to education, race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Learn more about us visit our website www.assemblypayments.com and www.currencyfair.com