Account Manager at ActivePipe

Full-Time, Mortgage Channel, Melbourne, Victoria melbourne full-time
Posted a month ago

About ActivePipe

We are a fast growing SaaS company in the property and finance technology space that is experiencing tremendous success in the US, Australian & New Zealand markets.

We are an innovative email marketing platform that uses intelligent automation to nurture contacts and generate leads. Designed to solve the specific challenges of real estate and mortgage broking professionals, ActivePipe enables its users to build relationships at scale and unlock the hidden opportunities in their database.

This is a really exciting time for us as we move into the ‘scale-up’ phase in our company and expand on our already awesome team of 100+ people spread across Australia, the US and the Philippines. Our platform and markets are proven. Our teams are empowered and energised. We are now laser-focused on deepening our value proposition and investing in our growth plans. 

About the position:

Reporting to the General Manager ANZ Mortgage Channel, in the short term the successful candidate will be responsible for project and account managing a seamless onboarding experience for approximately 5000 mortgage brokers from several mortgage aggregators that have recently entered a multi-year agreement with ActivePipe.  Other duties include Independently driving end-to-end projects, implementing new innovative solutions and scaling existing initiatives to improve business efficiency.

This person will play an integral part of this fast-growing start-up team and work closely with the General Manager ANZ Mortgage Channel in building and optimising scalable processes to facilitate the company for hyper growth.

Major Responsibilities

  • Overseeing and implementing initiatives across ANZ at ActivePipe
  • Work closely with the leadership team to align on objectives and deliverables
  • Gauge the success of a project and decide whether to stop or scale an initiative
  • Leading and executing (end to end) high-value projects, navigating between internal and external resources while managing critical vendor relationships and expectations.
  • Developing strategic supply chain partnerships and negotiating commercial terms 
  • Coordinating resources, creating project timelines, to ensure on-time delivery in high quality

Measures of Success

  • Onboarding and SLA timeframes
  • Client campaign metrics (open rates, CTR’s)
  • Increase in user adoption
  • Client satisfaction survey results

Essential Competencies and Capabilities

  • A Growth mindset
  • Resilience in a scale up environment where we often must solve problems not encountered before
  • Strongly driven to achieve and take pride in excellent outcomes with focus on quality

Knowledge and experience

  • 6+ years of project / account  management experience, preferably at a technology company, with a track record of top performance
  • Data Driven and high performance mindset
  • Experience in a high growth technology company
  • Proven ability to make a good business case and influence both internal & external stakeholders to assist with execution 
  • Highly organised, with excellent time management and multi-tasking skills and a commitment to meeting tight deadlines
  • Have a proven track record of leading and proactively managing end-to-end execution of projects/programs that have transformed the organisations operations and delivered quantifiable business impact
  • Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans

As a member of the ActivePipe team, this role will be a customer and client interface to meet and greet and be a part of the expansion team. This will not be a typical operations role as you will be customer facing and expected to participate actively in the team, participating in client events, and up-skilling yourself on the technology offering to clients.

What we can offer

  • For a Melbourne based candidate, a great new office to work in (previously Uber’s Melbourne office) just a short walk from Richmond Station (once COVID restrictions have lifted)
  • The opportunity to work in a virtual environment, location and circumstance dependent
  • Our people are our priority. We are an international community of supportive, fun-loving, hard-working performers who are passionate about ActivePipe's mission. We provide coaching and mentoring through peer support groups and group book clubs.
  • Work somewhere where you are truly appreciated for your hard work and contributions
  • Huge growth opportunity to get onboard as we accelerate our growth and cement our position as the leaders in our space.
  • Great perks such as a commercial grade coffee machine at the office; weekly groceries for breakfast and lunches provided by ActivePipe; Friday team lunches; Friday drinks; social events; table tennis and foosball tables (once COVID restrictions have lifted)
  • Unlimited access to Udemy for Business to accelerate your career development and growth.
  • Access to mental health support: Uprise EAP platform and resources. 
  • Paid Parental leave for primary and secondary carers.

ActivePipe Values

Be resilient: challenges become opportunities, not obstacles that can’t be overcome. With a growth mindset we and you will grow and improve continually over time.

Own it: Run your domain like it is your own.  Take pride in your work and own it. Don’t wait on others to nudge you.  What you do when no one is looking should be no different than when working with the team.

Be Straight Up:  If there are issues speak up | Provide Constructive Feedback |Surface Harsh Realities |Embrace debate / challenge

Strive for excellence: Push the limits on what we can achieve.  Don’t settle. Stay hungry. Do what no one else is willing to do.  Have that healthy fear that delivering excellent outcomes involves risk and constructive conflict.