Senior Sales Operations Manager at Employment Hero

Information Technology and Services, Sales, Full-time, Remote, Sydney, New South Wales, Australia sydney remote sales full-time
Posted 15 days ago

Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.

We believe in distributed employment and take a ‘Remote First' approach with our team. Employment Hero can hire across the globe, assuming that candidates have eligible working rights and are in a suitable timezone. If you've got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Reporting to the Head of Commercial Operations, you will lead and drive our global sales operations function. Your responsibilities will range from Forecasting & Pipeline Analysis, Sales Process Design, System Optimisation and Project Management – requiring a mix of analytical insight, strong business acumen, and cross–functional collaboration with leaders in teams such as Sales, Marketing & Finance.

To be successful, you will need to get deep into (sometimes ambiguous) data so that you can understand the business thoroughly, rapidly diagnose issues and formulate solutions. First Principles Thinking, Intellectual curiosity, and a bias for action are essential.


  • Build and lead a team of high performing Sales Operations Analysts
  • Own and drive a multi-region Sales Operations Program and Project Roadmap
  • Build and operate best practices in pipeline management and sales forecasting
  • Identify key opportunities for business improvement through analytics, quantitative insights, and good business sense
  • Assist with ad-hoc requests and projects from the sales organization


  • Develop, manage, and report on bookings, pipeline, forecasting, activity, productivity, LTV: CAC, conversion, close rates, average sales cycle and other KPI's.
  • Lead the team to design, develop and implement scalable, repeatable, consistent, predictable data-driven sales processes based on industry best practices.
  • Define objectives & key results (OKRS) to drive the teams to hit key operational milestones to increase productivity, acquisition and activation; make recommendations and drive actions based on strategic objectives, forecast or performance metrics.
  • Identify reporting issues, gaps in processes, and drive timely resolution. Build and standardize business reporting for strategic analysis and internal business reviews
  • Proactively identify and eliminate sales process bottlenecks and inconsistency; own and drive Salesforce administration with our Salesforce Administrator
  • Assist Sales Managers in all aspects of evaluating their teams’ performance.
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools.
  • Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent.
  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
  • Partner with Sales leadership team to develop and implement strategies & tactics that improve the customer experience, sales productivity, internal NPS, process excellence, reporting and visibility, and scalable systems that support our rapid growth
  • Responsible for implementing tools, processes, systems, reporting, and playbooks that assist us in maximizing bookings by driving improvements in sales efficiency and effectiveness.

A Little More About You:

  • Experience working within a high-growth saas, technology company and proven success in sales operations.
  • 2 to 8 years of experience in a Sales, Sales Operations, program management role or similar role.
  • Deep understanding of SaaS sales cycles, sales process, and sales leader coaching
  • Experience in curriculum development a plus--you’ll own creation, delivery, and measuring the results of your training programs in a fast paced environment
  • Intimate knowledge of forecasting, pipeline analysis, demand generation, sales methodologies, reporting and analytics
  • Track record in driving changes and eliminating hurdles by working cross-functionally with Marketing, People & Talent, Finance and other departments.
  • Highly analytical with the ability to extract key business insights through data analysis.
  • Proven Salesforce subject matter expert with experience building dashboards and reports, optimizing SFDC process, training team members, etc. Certified Salesforce Administrator a plus
  • Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
  • Strong written and verbal communication skills.
  • Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.
  • Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
  • Ability to define, refine and implement processes, procedures and guidelines.
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact.


  • Self, health, wealth, happiness programs
  • Friday drinks in our fancy in-office bar
  • Flexible working arrangements
  • Continuing education / post-graduate assistance program
  • Personal training, yoga classes
  • Daily office breakfast and fresh fruit
  • Quarterly & yearly team celebrations
  • TriBE Employee Benefits Program

About Employment Hero

Employment Hero is a disrupter within the HR and FinTech space and we have recently received a capital raise from SEEK to accelerate our spot as Australia's first and leading all-in-one HR, Payroll and Benefits platform. Employment Hero has 100,000 (& counting) users and is developing rapidly with 100% quarter on quarter growth. We're entering an exciting period of prosperity and we're on the lookout for a passionate and hands-on marketer to complement our existing team and maximise our strong customer relationships.