Implementation Engineer at Pin Payments

Pin Payments, Permanent Full-time, Melbourne melbourne engineering full-time
Posted a month ago

We're Pin Payments (acquired by

Pin Payments was acquired by connected payments provider in 2020.

Pin Payments is an intentionally simple yet versatile payments solution for micro and small businesses with a need to take card payments online.

We’re building the systems that small businesses need to participate in the future of web and mobile commerce. We pride ourselves on accessibility, excellent customer service and clear communication.

You will join a small but growing milieu based out of offices in Perth and Melbourne.

Pin Payment is actively looking for a dynamic & motivated Implementation Engineer responsible for providing our merchants and business partners with world-class technical support during the implementation process.
You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customers’ technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards positioning us as a leading online payment solutions provider.

About You

  • 3+ years of Technical Support experience in a Tech/FinTech company is a plus
  • Proven troubleshooting and problem-solving skills.
  • Prior development experience, programming with both front and backend frameworks.
  • An appreciation for great design and user experience.
  • Good knowledge of web technologies such as web servers, databases, and a general understanding of web application functions.
  • Familiarity with Android and iOS is a plus
  • Ability to work in a customer-focused and target driven environment
  • Experience with PHP eCommerce platforms such as Woocommerce, Prestashop, and Opencart is a plus
  • An attitude that means you take your job seriously but don’t take yourself too seriously
  • What you will be doing

  • Provide first- and second-line support to merchants during their implementation of payment processing technology
  • Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support
  • Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking, and analysis of incidents)
  • Partner internally with Business Support, Sales, Software and Web Development to resolve issues that arise during customer trials, integrations, or post-implementation support
  • Identifying processes & workflows ripe for improvement or automation.
  • Making enhancements to the product to support the company’s growth initiatives.
  • Working with Sales on high-value deals and partnerships.
  • Learning a whole lot about online payments.
  • This is a great opportunity to join a fun, positive, and humble team that is passionate about helping small businesses achieve big things. We aim to delight our customers at every opportunity and to make it possible for them to participate in the modern economy.

    What we stand for

    At, everything starts with our values, including the experience we offer our people.

    We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

    We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

    We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

    Want to see us in action?

    Take a peek inside here.

    More about
    We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

    We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.