Customer Care Specialist at Lawpath

Full-time, Sydney sydney full-time
Description
Posted 11 days ago

Lawpath is the fastest-growing online legal platform in Australia, disrupting a $100B industry and shaping the future of legal services. With multiple awards in our pockets, we have regularly been listed as one of Australia’s fastest-growing legal startups to watch. Allowing Australian SMBs access to legal services at a fraction of the time, cost and complexity of the traditional legal system, we have helped more than 100,000 customers save $100m+ in legal fees.

We have recently closed one of the largest funding rounds in Australian legaltech history and we’re looking to expand the team to accelerate our spot as Australia's leading legal service startup. We have an exciting new opportunity available within our customer support team. This is an unbeatable opportunity to hit the ground running and help fuel Lawpath’s growth as the largest player in Australia’s legal technology scene. This entry-level position is the perfect fit for a switched on individual who enjoys providing a positive customer experience through a range of customer care activities. This role has a clear career progression path where you will be provided with the resources you need to grow and develop.

In this role you'll be:

  • The first point of contact for all customer support issues via chat and over the phone
  • Managing both the support and billing inbox
  • Assisting the sales team with achieving their targets by sending through potential leads that come over the phone or online chat
  • Taking full ownership of customer support issues from diagnosis through to resolution
  • Recording and tracking all customer support issues through our CRM systems (Salesforce and Intercom)
  • Reporting any bugs and use issues from end users
  • Recommending potential products or services to management by collecting customer information and analysing customer needs
  • Identifying and suggesting how we can continuously improve our support and customer experience

Requirements

  • Customer service superstar - someone who loves helping people
  • Strong verbal and written communication skills
  • Resourceful in finding answers themselves whilst also knowing when to escalate/seek help from others
  • Ability to quickly learn and use various systems
  • Strong attention to detail
  • Able to collaborate with customers to problem solve and find a resolution
  • Effectively multitask and manage competing priorities

Industry

  • Information Technology & Services
  • Customer Service

Applications

Does this sound like the perfect role for you? Then we’d love to hear from you. Send a cover letter and a copy of your CV to [email protected] with the subject: “Application for Customer Care Specialist position at Lawpath”.