Assignar is a fast-growing cloud-based construction operations management software platform for subcontractors and self-perform general contractors in the civil, industrial and infrastructure industries. Assignar’s integrated workflows manage job site schedule, crews, equipment, safety, and compliance across all projects. Our modern cloud-based architecture easily integrates with project management, master scheduling, financial and job site IoT solutions to allow contractors to Build More.
We are a venture-backed firm headquartered in Denver CO with teams in Sydney, Melbourne and Queensland, Australia.
Assignar is looking for a customer success manager who can own the entire post-sales success process (including first-line technical support for new users) to grow the business and support our large customer presence in New South Wales.
Our customers are central to our business and we’re looking for a customer success superstar who can own the entire post-sales relationship, including onboarding, ongoing retention, and increased product usage. Through ‘kick-off’ calls, face-to-face training sessions, email conversations and webinars with new customers, you’ll build strong relationships that persist through the customers’ lifecycle. You’ll be the first point of contact for all of our customers, acting as the face of our business and assisting them with any needs or problems that require solving.
As a technology firm, we’re obsessive about numbers, and customer success plays a key role in what we measure internally. The customer success manager will own all increased product adoption, churn, case studies and referrals. Our customer success team is not incentivised by numbers, however, remuneration is based on customer satisfaction, health scores, NPS scores and case studies.
You’ll work closely with teams from across the organization, helping to advocate on behalf of our customers to all of our teams. You’ll be responsible for making everybody else aware of their challenges, needs and concerns, whether that’s providing input on a new feature for the product team or offering feedback on the latest campaign to the marketing team.
Customers are at the heart of everything we do, and our organizational structure reflects that — you’ll report directly to our Director of Customer Success.