Product Owner - Staff & Permissions at Waddle

Product Management, Permanent, Canberra, AU canberra product full-time
Posted 13 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role & team:

The Staff & Permissions team has a critical mission to help create Xero’s Next Generation Practice tool for our accounting and bookkeeping partners. In this role you will help consolidate and integrate multiple tools, to create a seamless practice experience. Our aim is to simplify and reduce the non-billable functions of managing staff members, and the permissions they need to do their job. 

Our accounting and bookkeeping partners are Xero’s primary commercial channel, making the portfolio a key contributor to business success. By making the lives of accountants and bookkeepers easier, we will play a strategically critical part of Xero's future story.

The team comprises talented product management, engineering, and design experts with a passion for helping accountants and bookkeepers succeed. The role will be focused on one of the most important foundational pieces under the Next Gen Practice portfolio, gaining a lot of visibility within the business. Our team is on a journey to build the best practice management software on the market.

Success looks like:

  • You have a clear understanding of Xero’s strategic priorities and how your Product group’s products and services align to it. You have articulated a compelling product vision that the pod pursues with missionary zeal. They know what’s important, how they are contributing, and why what they’re doing matters. 
  • Product, design and engineering are considered side-by-side: They are all involved in product discovery. Your skill in modern product discovery practices enables the pod to understand and use many experimental techniques.
  • You and the pod actively seek out metrics to validate a hypothesis and measure results. You enable the pod to instrument their work so they immediately understand how their products are being used and ultimately whether customer and business value is being created. 
  • You have brought your customers and pod closer together: The pod obsesses over customers.  They engage directly with them and get product ideas from observing customer struggles, and analyzing customer data. 
  • You have built healthy relationships with your stakeholders. Key stakeholders are involved in product discovery activities; and all stakeholders are updated appropriately on product releases and roadmaps to their satisfaction.
  • The boundaries of your products (what the pod owns, what they don’t, and even the grey areas) are articulated and understood inside and outside of the pod.
  • You and the pod have built a compelling portfolio of products and services that your customers love to use.
  • What you'll bring with you:

  • High EQ. Is self aware, self regulated, motivated and empathetic with great interpersonal skills.
  • Product ownership. Knowledgeable in product ownership. Has a toolkit of modern product discovery practices to draw upon.
  • Proven experience championing strategic priorities and helping others relate to and align with it.
  • Ideally, proven Product Ownership experience — with a toolbox of modern product discovery practices to draw upon.
  • Ideally, proven experience using a range of metrics to monitor the success and health of products and services. Proven experience of making evidence-based decisions.
  • A solid track record of addressing customer needs. Ideally, proven experience connecting teams closer with customers (and not just be a proxy for them).
  • Excellent stakeholder management skills. Proven experience building meaningful, collaborative relationships across all levels of the business.
  • Ideally, proven experience advocating for/evangelising a product or service with customers and stakeholders.
  • Proven experience leading a team through influencing and persuasion, without formal authority; and communicating meaningful direction.
  • Proven ability to create clarity for a team — with an organised work style that is structured, rigorous and consistent.
  • Experience applying structured prioritisation methods to competing courses of work.
  • Ideally, proven experience working with innovative software development projects at scale.
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.