At Spaceship, we’re on a mission to enable people to invest in their future, so they can live the life they want to live. We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy, for everyone.
Since launch, we have grown to more than 175,000 financial members and surpassed $800 million in funds under management – but we’re just getting started.
For a business that enables people people to invest in their future, trust is everything. This means our Customer Success team are absolutely crucial to the success of Spaceship and our customers.
Developing trust not only requires Customer Success to have a deep understanding of superannuation, investing and the inner workings of our products, but also an ability to empathise with a diverse bunch – sophisticated investors who appreciate Spaceship’s investment strategy, as well as complete investing newbies.
The team is ultimately responsible for answering customer enquiries and solving their problems, but they also play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.
In this role, you will be responsible for all the above, while also contributing to process improvements and assisting in the development of new training systems and customer experience initiatives that will ensure we deliver the best customer experience possible.
Specifically, you will:
You will thrive in this position if you are:
We are also seeking:
We are ~50 people passionate about enabling people to invest in their future.
We value forward-thinking, accessibility, curiosity, transparency and simplicity in everything we do - from the way we collaborate to the products we create.
Spaceship has raised more than $50m to date from some of the world’s most renowned investors including Horizons Ventures, AirTree Ventures, Grok Ventures, Valar Ventures, Sequoia Capital, and New Enterprise Associates.