Customer Success Associate at Secure Code Warrior

Customer Success, Full-Time, Australia support full-time
Posted 1 months ago

Who's Secure Code Warrior?

We're a hyper-growth cyber-security company driven by our purpose of making the world's coders more secure.

With our online secure coding platform, we train and equip software developers to be the first line of defence in their organizations, empowering them to think and act with a security mindset every day. They want to ship secure code with confidence - and we give them the skills and knowledge to do it! 

With a recently secured $US48 million in Series B funding, and customers including some of the world's most well-known banks and telecommunications companies, we're now looking for the Marios to our Luigis, the pepper to our salt, and the Chewbaccas to our Hans Solos to join our global team of Warriors.

The Customer Success team at SCW builds long-term and critical relationships with the most strategic minds in cyber security. We know our customers’ security pain points + goals, inside and out and work enthusiastically to advise them on our platform, while advocating for their needs internally. It’s our job to make sure developers, users, and customers are impressed by what we’re building every step of the way. Our Customer Success Associate will be in consistent communication with SCW customers to identify and evangelize relevant interactive experiences and encourage maximized and proper use of our platform.

What you will do

  • Assist the transition from sales to implementation and provide training, support, and guidance to customers as they deploy SCW across their business
  • Support CS Managers with renewal activities including lead management, support and expands
  • Partner with customers to resolve any issues which may be preventing them from maintaining a relationship with SCW, this includes providing technical support and responding to requests
  • Create customer retention dashboards highlighting renewal timelines and ‘at risk’ renewal clients in the cycle - you’ll apply your quantitative + data viz skills to tell the story behind the numbers.
  • Maintain accurate customer master records; including licenses, software expiration dates, + customer contact information. to ensure data integrity throughout the customer journey
  • Run out workshops and meetings with various stakeholders to capture business
  • What we are looking for

  • 2+ years experience with a SaaS software provider in sales and/or customer success
  • Analytical Skills: the ability to work with a large amount of data, facts, figures, and number crunching don’t scare you. You will need to see through the data and analyse it to create insights and recommendations from customer data, customer segmentation, email campaigns, and NPS studies
  • Background in Tech/ engineering or Business analyst role
  • A natural passion for solving problems; You have an equal love for data and in interest in learning how to build and grow a business from a global perspective.
  • Excellent communication skills: email, phone interpersonal and presentation skills; concise, actionable, and strategic communication style.
  • Learner + Growth Mindset: Ability to learn technical content and context quickly.
  • Creative thinking: You love exploring explore new ways of doing things and your resourcefulness is rooted in your innate curiosity and inquisitive nature
  • Why Work at Secure Code Warrior

    You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark, experience and expertise to help us live long and prosper.
    Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.  
    We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. 

    Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!
    Sound like a good fit? Apply Now