Merchant Operations Support - Pin Payments at Pin Payments

Pin Payments, Permanent Full-time, Perth perth support full-time
Posted 17 days ago

We're Pin Payments (acquired by

Pin Payments was acquired by connected payments provider in 2020.

Pin Payments is an intentionally simple yet versatile payments solution for micro and small businesses with a need to take card payments online.

We’re building the systems that small businesses need to participate in the future of web and mobile commerce. We pride ourselves on accessibility, excellent customer service and clear communication.

You will join a small but growing milieu based out of offices in Perth and Melbourne.

Merchant Operations Support Specialist at Pin Payments:

Pin Payments is looking for a dynamic, customer-focused Merchant Operations Support Specialist in a service desk environment to be responsible for our Merchant enquiries under the Merchant Operations team based in the Perth office.

You will be supporting the Merchants for all non-product related queries, manage risks and compliance & credit-related tickets and act as a conduit to facilitate timely resolutions between the Merchants and the Merchant Operations Team in underwriting, risk and compliance matters. Interacting directly with our merchants, you will also be collaborating closely with internal cross-functional teams to improving processes and procedures.

This is an exciting opportunity to join a fast-growing FinTech company at a turning point of its global expansion. 

What You Will Be Doing

  • Respond to merchants' non-related product or technical enquiries in a service-desk environment (non-shift)
  • Provide relevant information to the Risk/Compliance team to facilitate decision making
  • Manage communications with the merchants
  • Provide team updates on account information, bank account change, charge limit increases or refunds if theres insufficient balance
  • Investigate merchant activities and report accordingly to the Risk/Compliance team.
  • About You

  • Min 2-3 years experience in a merchant-support service desk environment in the Tech/E-commerce industry.
  • Understanding of Payments is an added advantage.
  • Strong communication and stakeholder management skills with the ability to build or maintain strong client relationships.
  • Speedy with solid analytical and problem-solving skills with the ability to deliver timely solutions.
  • Task-oriented with strong ability to prioritize under minimal supervision.
  • Fluency in English
  • Degree educated or equivalent
  • What we stand for

    At, everything starts with our values, including the experience we offer our people.

    We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

    We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

    We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

    Want to see us in action?

    Take a peek inside here.

    More about
    We empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recent Series C valuing us at $15 billion.

    We believe in equal opportunities is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.
    Note for applicants
    As we receive a large number of applications, we can only get in touch with successful applicants. If you haven't heard from us within three weeks, you can assume you've not made it through this time. Thanks for your interest and good luck!