Head of Customer Marketing - SaaS at Employment Hero

Information Technology and Services, Marketing, Full-time, Sydney, New South Wales, Australia sydney marketing full-time
Posted 1 months ago

Employment Hero is an Australian SaaS scale-up. Our platform is the easiest way for small to medium businesses to manage HR, payroll, employee engagement and benefits.

We’re on a mission to make employment easier and more rewarding, for everyone. We're also a Remote First workplace, and we recently launched internationally.

Our new Head of Customer Marketing will set up and lead our loyalty program, championing our customers and driving a world-class Net Promoter Score. You'll lead a team and take responsibility for customer marketing in both Australia and our international markets.

This is a pivotal new role in scaling our sales and marketing engine. Reporting to our Marketing Director, you'll play a critical role in ensuring that our customers get the best out of the Employment Hero platform.

The right candidate will be completely customer-obsessed and have proven experience leading loyalty/customer marketing teams.

**When applying for this position, please fill out all of the application questions, thank you**


  • Develop a world class loyalty and customer marketing team for Employment Hero, leading a growing team.
  • Be our customer champion!
  • Drive a world-class Net Promoter Score (NPS) through content, communications and experiences that our customers love.
  • Introduce our customers to relevant products and services that you know they'll love.


  • The ideal candidate will be customer-obsessed and detail-oriented.
  • Proven agency or client-side experience (minimum 7 years, including at least 4 years leading a team) in a fast-paced marketing environment.
  • Excellent written and verbal communication skills.
  • Proficiency in reporting campaign effectiveness.
  • Willingness to take ownership.
  • Motivated self-starter and ability to work in a fast-paced environment.
  • Digital advertising experience a plus (paid search, social media advertising, media planning).


  • Close to public transport (Town Hall Station)
  • Self, health, wealth, happiness programs
  • Remote first and flexible work arrangements
  • Our Sydney office is dog friendly and remains open (we are a COVID-safe workspace for those who choose to use it)
  • A generous budget to spend on setting up your home office
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Continuing education / post-graduate assistance program
  • Virtual yoga classes
  • Weekly virtual happy-hour and social events to get to know your new colleagues
  • Quarterly & yearly team celebrations
  • Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!

Why join Employment Hero?

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

* Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2

* BRW Most Innovative Companies 2015

* Anthill Smart 100 List 2015

* Startup Daily Top 50 Emerging Leaders 2015

* HRD Employer of Choice Award 2015

* Aon Hewitt Best Employers 2013