Site Reliability Engineers - Metrics & Monitoring at Xero

Engineering, Permanent, Melbourne, AU melbourne engineering full-time
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As a  Site Reliability Engineer at Xero in the Monitoring and Metrics team, you’ll make an impact by working closely with Xero’s Product teams to agree on shared objectives, build and implement sophisticated monitoring and remediation toolsets and create a culture focussed on continually improving the operation of Xero’s platform and applications. You’ll contribute to key software architecture decisions and support good practices. You’ll identify opportunities for improvement within the Engineering Experience team and take initiative to adapt and grow our practice.  You'll be working closely with logging and monitoring toolsets and work towards improving observability practices at Xero.

As a Senior Site Reliability Engineer, you will help to mentor and upskill others. You’ll make key software architecture decisions and support good practices.

What you'll do in the team:

  • Improve on Xero's internal alerting and analysis tools to enable faster problem detection and recovery.
  • Provide guidance around tooling, standards and practices in monitoring, tracing, logging and observability.
  • Support and enable our product teams in troubleshooting issues around observability support systems.
  • Build and maintain tools that reduce toil in managing our monitoring and logging platforms.
  • Make it easier for other engineering teams to achieve a high standard of system awareness.
  • Empower our Xero developers to create more efficient, scalable and reliable applications for Xero's customers.
  • Develop and grow the team around you through technical mentorship, and in conjunction with SRE's Engineering and Product leadership teams.
  • What you'll bring to Xero:

  • Experience working to improve operational outcomes for software systems in complex production environments.
  • Good working knowledge of Reliability and Observability concepts and practices. 
  • Proficiency in one or more object-oriented programming languages like C#, JavaScript, Java, Python etc.
  • Have a good understanding of instrumentation and monitoring methodologies 
  • Having experience in managing and integrating with logging / monitoring solutions such as New Relic, Datadog, Dynatrace, SignalFX, Scalyr, Sumo Logic or Splunk is a plus.
  • The ability to engage, influence and build relationships with internal stakeholders.

  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.