Customer Support Representative (Contract) at Airwallex

Compliance Operations, Contractor, AU - Melbourne melbourne support contract
Posted 3 months ago

Who we are:
Established in Melbourne in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. With technology at our core, we built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. In just five years since we were founded, Airwallex has grown to become Australia’s fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognised and awarded by leading independent authorities, such as listing in Forbes' Cloud 100 2020, and placing in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking to expand our global teams with smart, driven and passionate individuals who are excited about joining our rocketship and taking on the challenge of a lifetime.

The role:
Airwallex is rapidly growing and is looking for a team member to join us at the ground level as a Customer Service Representative on a 6 month contract.

As a person who is passionate about ensuring every customer has a seamless experience, you will be responsible for handling customer support queries. Additionally, you will have the ability to influence and optimise the customer support processes and systems as we grow and scale the team. Little experience is required, but we are looking for dedicated, proactive, high-energy individuals who have a passion for great customer experience and want to work in a fast paced environment. 

Individuals who prove themselves will have ample room for professional growth as we scale rapidly!

Who you are

  • You love to talk to customers – you must be passionate about talking to customers directly, listening to what they want, explaining the benefits of Airwallex and articulating how we can help them
  • You are focused on great customer experience – when you get a support inquiry, you will want to get it resolved as soon as possible in the best way to ensure a great customer experience
  • You are a great communicator on the phone and via email – you can provide information verbally and in a collaborative fashion with great customer rapport
  • You are a multi-tasker– who has the ability to pick up new systems quickl
  • You are a great team player – you’ll be working with people across diverse global offices and will need to work collaboratively with them
  • What you'll bring

  • 1-2+ years’ experience in inside sales and/or customer support
  • Strong verbal and written communication skills in English required, and secondary language a plus
  • Payments experience
  • Start-up & fintech experience preferred
  • High education preferred (bachelor’s degree or other)
  • Zendesk (or similar support tools) experience preferred
  • Fraud experience preferred
  • At Airwallex we like to ensure we create the best environment for our people providing a collaborative open office space, PlayStation and table tennis to unwind, a fully stocked kitchen which includes breakfast, snacks, fruit, beers, you name it! We also organise regular team building events, encourage flexible/remote working and offer learning and development opportunities. Most importantly, we give our people the freedom to be creative.
    Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.