Content Marketing Associate at Lexer

Revenue - Marketing, Melbourne, Victoria, Australia melbourne marketing
Posted 20 days ago

About the role,

Lexer is on a journey to make our enterprise SaaS products entirely self-service. While our Product team busy themselves with automating workflows, and our Sales team prepare for product-led growth, how we train and onboard our customers through self-serve content - today hosted on - needs to undergo a massive evolution. 

To support our vision of a self-serve Lexer, we need to introduce more instructional content, technical documentation, training videos and webinars, app cues, and even a certification program (called ‘Lexertification’ of course!) to eliminate our 1-on-1 approach to training, for our users, but also for our fellow Lexis and partners. 

What is the role

You will be responsible for supporting the Product Knowledge + Training team by managing new and existing Learn content on, over a range of different mediums. This will include our certification program, educational webinars, technical documentation (including API documentation), and in-app training and app cues.

What are we looking for

  • You have experience producing educational content for a tech company or within a highly technical field required. 
  • You’ve experience in producing curriculums for multi-faceted learning - leveraging help documents, api documentation, videos, live streams (i.e. webinars), and in-person training required. 
  • You have a background in creating, or helping to manage, written and visual educational content.
  • You have impeccable writing skills and an eye for detail. 
  • Prior experience working in a fast-growing organization. 
  • Skilled in content creation: Image Editing (Figma, Sketch, Photoshop, etc), Video creation (Premiere) and basic web building (HTML, CSS) would be great! 

In this role you will,

  • Work with a very tech-savvy peer group to manage and produce very technical content to an even more technical audience using technology. 
  • Become an expert on our platform and help to determine and manage the best approach to train and certify our users and fellow Lexis.
  • You are able to roll your sleeves up and produce text, image, and video-based content to educate a technical audience of our tools. 
  • Be a great team leader to your direct reports, supporting and nurturing their creative skills to be the best they can be. 

The Perks,

  • We value work-life balance & flexible working. New Lexis receive a signing bonus - To set up your home office.
  • Weekly “Know” sessions, Quarterly external speakers, & a Learning and Development allowance for all Lexis
  • Top-of-the-range tech updated every 2 years, & a monthly connectivity allowance for all Lexis