Content Strategist at Afterpay

Product, Permanent Full-time, Melbourne or Sydney melbourne sydney product full-time
Posted 1 months ago

About us
Afterpay is on a rocket ship blasting toward becoming the world’s favourite way to pay, and we're looking for talented people to join our mission to get there.

We're a team with big dreams and the motivation to make them happen, so we're looking for an adaptable, customer-centric superstar who can roll up their sleeves and help us find the right solutions. We love connecting our customers with brands they love and empowering them to spend their money and buy what they want in a responsible way. We’re all about building a high-performing team, where our teams come to work to be the best they can be. We are grounded in reality and work together to achieve the extraordinary.

It’s a fast-paced business and that’s the way we love it. We know that world class talent is the only way to pave our future success, so come and work with some of the brightest minds and be part of the once in a lifetime ride. 

The Role
We’re looking for a passionate and talented Content Strategist that has a strong background in design strategy and in creating user-centered content that is clear and accessible. 

At Afterpay, Content Strategists are a key part of the Design team, and we believe that the best product solutions are created through collaborative, iterative effort. Good content informs good design, and vice versa. As such, you’ll be a key design partner in the entire end-to-end product creation process—from ideation to shipping. You’ll be working closely with designers and product managers to drive the strategy for business-critical projects, with researchers to test and iterate content/design solutions, and with developers to build out products and features that end up in the hands of our users. 

The role requires a seasoned Content Strategist who can work autonomously and who has experience turning conceptual thinking into tangible content/design solutions. The ideal candidate has a strong design point of view and a willingness to participate in constructive dialogue that results in stronger content/design solutions. 

In the end, what you’ll create is not just thoughtfully crafted content that is user-centric and accessible for a global audience, but you’ll also create strong, strategic frameworks that create the foundation for that content.

What you’ll be doing
. Work closely with product and business partners to discover and define customer and merchant pain points and opportunities for product enhancement / innovation
. Partner with designers, researchers, and other stakeholders on the end-to end product creation process—from ideation to shipping
. Solve complex Design challenges through the participation in journey mapping, research sessions, critique sessions
. Craft content that centers the user experience, with a specific focus on language that is clear, accessible, and human
. Hand-off validated product content to development teams and oversee implementation
. Help develop content standards for a quickly evolving discipline

About you
. 4-5 years experience as a Product Content Strategist
. Experience working autonomously and leading independent initiatives
. Strong design point-of-view and comfort with challenging content and design opinions
. Experience participating in / facilitating design research, design sprints & ideation sessions
. Ability to turn conceptual messaging ideas into tangible content solutions
. Ability to communicate ideas and content decisions effectively
. Experience building out/contributing to content standards, including creating voice and tone principles and scalable messaging frameworks
. Experience working hands-on with designers, engineers, and product managers in a fast-paced environment
. Experience using Figma or Sketch is a plus

How to Apply
Interested? Click ‘Apply!’
Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.