Service Desk Engineer at Harrison AI

IT, Full-time, Sydney, Australia sydney engineering full-time
Posted a month ago


- Do impactful work that matters: we’re problem solvers – pioneering clinical AI technologies to help positively impact one million lives per day and expand the capacity of healthcare globally.
- Well funded and networked: we’re scaling fast after a total raise of AU$158 million from 2019-2021 - backed by a network of world-class investors including Horizon Ventures, Blackbird Ventures,  Skip Capital, Sonic Healthcare, I-MED Radiology and others.
- Flexible working: we’re a flexible, remote-friendly place with all kinds of hybrid, part-time and job-share work options available.
- Competitive salary, plus equity options: we know this isn't everything, but it’s still an important consideration. 
- Grow your career with us: we’re big believers in lifelong learning. You’ll be given a personal learning budget with access to thousands of online courses, as well as the unique opportunity for internal mobility across both and its ventures.
- Stay at the top of your game: work with a supportive, diverse and collaborative team of industry leaders who are passionate about what they do.
- Engaged, vibrant culture: with sponsored team activities, fun social events and access to mental health support programs - your holistic wellbeing is top of mind. Taking time out to celebrate and time out for ourselves is paramount, and our unlimited wellbeing leave is the perfect way to rest and re-charge!

About your role
Reporting to our Head of IT, your role as Service Desk Engineer at is an opportunity to do hands-on technical work within our Information Technology (IT) department. The key focus of your role lies in providing end user support and administration functions around hardware, software and cloud SaaS applications. As part of our IT team, you’ll enjoy working in a fun, fast-paced and early growth culture – helping to support our teams across multiple divisions and contributing towards our goal of creating meaningful products that will positively impact patient lives at scale around the world.

What you'll do:

  • Provide level 1 and level 2 support via phone/email/teams & portal to user queries regarding User’s Desktop setups; including Windows, macOS, Linux laptops;
  • Provide on-site and remote support to local and international users (on demand);
  • Application support such as Atlassian, Office 365, SharePoint, Mimecast, 1Password and other applications within the business;
  • Take remediation actions in response to errors, problems, service requests and incidents;
  • Administrate SaaS application access permissions and authorisations, including escalation issue management; 
  • Educate internal customers on applications and systems; 
  • Facilitate Employee Onboarding and Offboarding experience including asset management/ procurement, user account and group management as well as co-ordinating  logistics for end user devices;
  • End user device management and upkeep of software, patches, device drivers and configurations on laptops and mobile devices; and
  • Contribute towards a continuous improvement culture, removing obstacles and identifying potential for service delivery, business and process improvements.
  • What we're looking for:

  • 3+ years’ experience in a similar IT Support role, supporting mixed operating systems including Linux, MacOS and Windows;
  • 2+ years’ experience working in a cloud only technology environment;
  • Strong understanding of Microsoft Office 365 ecosystem, including Sharepoint and Exchange;
  • Excellent problem and conflict resolution skills with ability to liaise effectively with all levels of stakeholders; and
  • Capacity to work with minimal supervision and ability to manage own time effectively.
  • Nice to have (but not essential):

  • Basic knowledge of cyber security principles;
  • Experience automating common admin tasks; and/or
  • Tertiary qualified in a relevant IT related field and/or relevant work experience.
  • About us

    We're problem solvers, driven by a simple desire to do work that matters. We’re constantly evolving ourselves and leveraging the latest technologies to build leading clinical AI solutions with people at the centre of everything we do.

    We’re here to improve access to quality healthcare globally and positively impact one million lives a day. Our mission is bold and ambitious, and it’s one that is shared by our team who shares our values - to imagine more, do it right and make the hard things scale.

    To achieve this, at we’ve brought together an inspiring team of AI/ML scientists, clinicians, engineers (and many more!) who focus on combining the ever-growing computing power of machines, with the best medical expertise, to create comprehensive AI products that can scale medical predictions globally and make a meaningful impact on patient lives.  

    Following our early success building an AI algorithm for IVF provider Virtus Health, from 2019 we have grown exponentially to 250 employees worldwide and raised a total of AU$158 million via our Series B in 2021. We have since applied our AI technology to other healthcare domains including radiology, launching our first joint venture in 2019 with Australia’s largest medical imaging company, I-MED, where our focus is to create comprehensive AI solutions to help diagnose medical images. In 2021, announced a new partnership with Sonic Healthcare (ASX:SHL), a leader in medical diagnostics, to co-develop and commercialise new clinical AI solutions in pathology.

    ​Anything is possible at We're excited by this and by where our innovations will lead - and we’re just getting started! 

    What's next?
    Thank you for considering this opportunity with us. Please apply now to register your interest and we look forward to reviewing your application shortly. 

    We are an ‘Equal Opportunity Employer’ and prohibit discrimination and harassment of any kind: we are committed to the principal of equal employment opportunity for all employees and to nurturing a diverse, inclusive and supportive working environment. We make hiring decisions based on your experience, skills and passion. If you need any reasonable adjustments, accessibility assistance or would like to note which pronouns you use at any stage in the application or interview process, please let us know.