IT Service Desk Analyst at Advanced Navigation

Operations, Full-Time, Sydney, AU sydney analytics full-time
Posted 10 days ago

Advanced Navigation is the global leader in navigation systems for air, land and sea. Our products are developed and manufactured in Australia and our main HQ is located in Sydney with offices around the world. With over 68 of the top 100 largest companies as customers, and a broad range of technologies, we are truly changing the way we navigate globally.

Our ever growing team has world class expertise in the fields of inertial navigation, global navigation satellite systems, sensors, acoustics, AI, and RF technologies. 

Click below to find out a little more about us:

Overview of Position

We are looking for an experienced IT Helpdesk Analyst to support and enable our growing global team. This role will be part of the Operations Team, reporting directly to the COO, but will have independent responsibility for delivering end to end IT onboarding, support and offboarding capabilities to the business. Strong, effective communications will be the key to success as a significant portion of the team are remote to Sydney.

Role Responsibilities:

  • Provide day to day IT support & solutions 
  • Set up and manage IT hardware and software for new starters, including remote setup for team members based outside of Sydney
  • Troubleshoot IT hardware and software issues for the global team
  • Manage user accounts across all IT systems including setup for new starters to the business and employee exit processes
  • Manage IT assets, including asset registers, storage and repairs
  • Procure and manage office IT equipment, such as teleconference equipment, PCs and screens
  • Manage and maintain critical IT systems and infrastructure, with direction and guidance from the CIO
  • Qualifications, Skills & Experience:

  • Tertiary qualification in IT field is required
  • 3+ years of relevant IT help desk experience in a similar role is required
  • Previous experience in a security critical & fast-paced environment is advantageous
  • Excellent communication skills, both written and verbal with strong attention to detail
  • Excellent time management and an ability to prioritise
  • Well developed problem-solving skills & an ability to execute in a fast-paced environment
  • Key Behavioural Qualities:

  • Someone who mandates quality and will not accept a low standard of work, but is able to work quickly on prototyping activities when it is clear that progress is more important than perfection
  • A passionate, hungry learner that gets excited about professional growth and being challenged by new opportunities
  • Proactive communicator who facilitates efficient cross-team connection at the earliest opportunity, especially when significant problems surface that require long-term action to correct
  • Have a collaborative and team-oriented mindset for accomplishing goals and a bias-to-action and desire to make things happen
  • Be confident developing disruptive technologies and pushing the boundaries of what is possible
  • Recognises the unique opportunity a career with ADNAV is and strives for the success of the company as well as their own development
  • We’re looking for a person who is able to plan their own work around a brief, be adaptable and recognise and avoid dead ends
  • A key attribute would be to understand the design brief being asked of them and be proactive in gathering the information they need
  • A person, who is not afraid to ask if they don’t understand something.
  • What are some of the benefits you will have access to?

    You'll have access to industry-leading products with diverse applications within some of the most interesting and exciting projects worldwide. We’re growing a team of inspired, smart, and driven individuals from all sorts of backgrounds. With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them.

    Apart from the above you will be doing your life's best work in a large, fun office in central Sydney close to all public transportation, with coffee and breakfast provided, to keep you going throughout the day.