PX Content Analyst at Waddle

People Experience, Fixed Term, Melbourne, AU melbourne analytics
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

The PX Transformation and Enablement group exists to ensure delivery of key PX transformation priorities which will include strategic, cross-functional programs of work that address systemic review and delivery of uplift across the PX value chain including process, systems, insights and employee experience for Xeros. It is more critical than ever that our PX teams are able to deliver our strategy and that our functional resources are clearly aligned to enable these teams. 

Working closely with the PX Transformation Manager and wider transformation & enablement team, you will support executing and delivering to our PX strategy, OKRs and transformation roadmap. Ensuring we develop and embed the frameworks needed to help us scale effectively and embed excellence in all that we design, build and deliver. 

Our PX Transformation is focused on reimagining the way we deliver a  world-class employee experience to employees and people leaders across Xero in a scalable and consistent way. Core to this is an optimised and user friendly knowledge and content base where employees and people leaders can easily and quickly access the information they need to support them with their people needs. In addition, to leverage emerging technologies like AI, and make the best use of our current technology stack, we need an up to date and optimised content base from which to draw content for systems. 

You will make an impact by owning all content and knowledge across PX, embedding a consistent approach to content creation, governance, and optimisation. 

What you’ll do

  • Create and maintain standardised templates and guidelines for knowledge documentation
  • Collaborate with content creators to ensure consistency and quality of knowledge assets.
  • Implement SEO best practices to enhance content visibility and drive organic traffic.
  • Conduct keyword research to inform content creation and optimisation efforts.
  • Design and implement processes for capturing and documenting organisational knowledge
  • Organise and categorise knowledge assets for easy retrieval and accessibility.
  • Oversee the maintenance of a PX HelpCentre (or other centralised tools) 
  • Ensure that information is up-to-date, accurate, and aligned 
  • Work closely with various teams to understand their knowledge needs and requirements
  • Collaborate with subject matter experts to capture and document domain-specific knowledge
  • Evaluate and implement knowledge management tools and technologies, with a specific focus on AI
  • Ensure the integration of knowledge management systems with other organisational platforms
  • Generate insights to recommend and advise on how best to improve our content to deliver our PX Transformation and a world class employee experience 
  • Work with the PX centres of excellence (LX/TX/OD) to identify opportunities to improve content and knowledge management
  • Bring your natural curiosity, detailed approach and customer-oriented thinking to all you do, proactively delivering insights to inform decisions
  • Maintain a strong understanding of the transformation roadmap and how it aligns to Xero’s and PX’s strategic vision, direction and priorities
  • Success looks like

  • You’ll be the go to content and knowledge ‘guru’ across PX
  • You’ll both lead and support multiple projects at once, and ensure distinct pieces of work are connected to our overall strategy and vision
  • You’ll own and deliver process and continuous improvement
  • Our team is able to make decisions at pace thanks to the processes you have contributed to
  • You’ll work with PX and the business to understand problems and how to best prioritise initiatives
  • You’ll have harmonious working relationships with all employees, people leaders and business stakeholders
  • You’ll support the  adoption of self service by PX, people leaders and Employees
  • The PX team look to involve you in the early stages of new initiatives as a result of your expertise and ability to see the linkages with existing items of work
  • Cohesive analysis and process improvements are seen as best practice
  • Contributing to world class execution of PX transformation 
  • Be seen as a leader contributing to and participating in company values, culture and wider team.
  • Great stakeholder feedback
  • Why Xero? 
    Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life. 

    At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.