Fraud Officer at Zip Co

Fraud, Full-Time, Sydney sydney full-time
Posted 12 days ago

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

You will be responsible for:

  • The reviewing of application & transaction fraud alerts for all Zip products, including identifying linked fraudulent/suspect applications and blocking linked Zip accounts.
  • Reviewing payment fraud alerts made to Zip accounts.
  • The management of card payment chargebacks, including payment reversal on the Zip accounts and/or submission of evidence to the card issuer.
  • Reviewing fraud exception/outlier reports for fraudulent behaviours.
  • The submission of Suspicious Matter Report (SMR) referrals to the AML Team for confirmed frauds.
  • Management of escalations in relation to suspected fraud from other Zip business units. Eg Underwriting, CX
  • Your skills:

  • A good understanding of the fraud life cycle and fraud types (ID & account takeover, card payments fraud etc.)
  • An understanding of Zip products and processes.
  • Strong attention to detail and be able to effectively prioritise tasks.
  • A proactive approach to identifying opportunities for process improvements.
  • A eagerness to learn and take on new challenges.
  • We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

    If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

    We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

    What’s in it for you?

    We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

    ●     Flexible working culture
    ●     Share incentive programs
    ●     Generous paid parental leave
    ●     Leading family support policies
    ●     Paid birthday and volunteering leave
    ●     Mental health and wellbeing program
    ●     Virtual yoga and meditation classes
    ●     Epic office with a casual dress code
    ●     Fun team with high-growth hustle
    ●     Remote working allowance
    ●     Heaps of social events

    Join us on our mission to be the first payment choice, everywhere and every day.