Technical Support Specialist at Seer Medical

Hospital & Health Care, Customer Service, Full-time, Melbourne, Victoria, Australia melbourne support full-time
Posted 9 days ago

About us

Seer is developing technology to revolutionise the diagnosis and management of neurological conditions, with a special focus on epilepsy. Our mission is to deliver deep personalised clinical insights and advance patient experience with leading-edge technology.

Our technology consists of wearable devices, a cloud platform and machine learning systems.

These systems are at the core of our at-home video-EEG-ECG monitoring and diagnostic service - the first of its kind. Seer has already made a big impact across Australia over the last three years and is now building for international expansion.

About you

Are you interested in medical technology and machine learning? Are you the type of person who loves problem-solving and thinks well on their feet? Do you get a kick out of helping others? Are you great at explaining things? If your answer to these questions is yes, then this role is for you.

We are looking for a Technical Support Specialist to join our in-house support team and assist the team in daily technical support activities. You’ll work with Seer’s engineering team to improve our at-home epilepsy diagnostic service, providing crucial support to the most important people at Seer: our patients. You’ll work to improve the patient experience and the quality of the service – performing and refining remote examinations to ensure our monitoring systems are operating correctly. You’ll maintain daily contact with patients, and be the first point of contact for those who require assistance.

To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance. You must be able to work well in a team environment, and be comfortable operating independently.

Things we’d prefer

  • You have experience in a customer support role
  • You’re very comfortable speaking with people over the phone
  • You understand technology and love breaking things down to see how they work
  • You can think outside the box to solve unfamiliar problems
  • You can break down technical information for non-technical people
  • You’re patient, empathetic and genuinely interested in helping others

What we offer

  • An opportunity to work with the best of the best, solving life-changing problems
  • Professional development and career growth
  • Working in an inclusive environment that promotes diversity
  • Competitive salary

Please note: while we value flexibility, we're not able to accommodate remote working at this time - this role is based at Seer HQ in central Melbourne, VIC.