Enterprise Franchisor Manager at Tyro

Customer, Full-time, Sydney, NSW sydney full-time
Posted 20 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

The Franchise Team is a newly created function within the Tyro Customer Team to drive growth and increased customer experience within our franchise business portfolio. This newly created team will be given the mandate to change the way we work with our franchise businesses, empowered to create a more efficient and effective working structure which will deliver results for our franchise customers and for Tyro.

You will be responsible for establishing, growing and servicing a portfolio of franchise businesses.You will identify opportunities where Tyro’s existing product suite will add value to both the customer and to Tyro.

Main Responsibilities:

  • Develop the franchise group strategy for a portfolio of franchises:
  • Develop an account plan for franchise groups with key contacts/influencers and saturation strategies for the specific group.
  • Develop a project plan for each franchise group noting an engagement plan, required collateral. etc.
  • Build relationships with franchise business head office stakeholders.
  • Engage and develop relationships with franchise state mangers and franchisee influencers.
  • Work with internal marketing teams to create collateral and send out to individual franchises.
  • Track saturation/growth within the portfolio across each individual franchise group.
  • Manage rate discussions with franchise groups to continue to drive saturation within the franchise network.
  • Introduce relevant Tyro products to head office, confirm relevance for franchisees and develop a plan for promotion to the franchisee network.
  • Develop and understand franchise needs specific to each brand if multiple brands under one group.
  • Work with franchise head office to understand and identify their franchisees needs and any friction points within their existing franchisee network from a payments and banking perspective.
  • Collaborate with the Franchisee Manager by feeding back any/all relevant insights from head office relationships that will increase growth or customer experience within the franchisee network.
  • About you:

  • B2B sales experience
  • Enterprise relationship management experience (with franchise businesses preferred)
  • Have experience managing relationships with retail and hospitality businesses in relation to a technology product
  • Have an enthusiasm for customer service and sales
  • Have a keen attention to detail and follow-up
  • Have experience managing multiple task, identifying priorities and can operate with excellent time management.
  • Experience building strong relationships with customers and internal stakeholders to drive outcomes for their business and its customers.
  • Have loads of initiative and don’t shy away from a challenge. A self-starter.
  • Contribute to the energetic and vibrant culture
  • Culture and Perks
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

    Privacy and Submitting your Application
    By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.