As the preferred vendor of healthcare software solutions, HotDoc is improving the patient experience for over 4 million Australians and counting. HotDoc helps bridge the gap between patients and doctors nationwide, by providing cutting edge technology and an easy, proactive, and accessible means of managing the patient journey from booking to check-in. This role will help enable our customer facing teams to assist our customers in an efficient and effortless way.
This role is a great opportunity to join a fast-paced scale-up with an amazing company culture who are leading in the healthtech space.
As a Knowledge Management Specialist, you will help improve our self service and knowledge base strategies. Your work will assist with enabling our staff to find the right information when they need it. You will take ownership of ensuring that all information remains a constant source of truth as our product suite updates and changes at an incredible speed.
WHAT WILL YOU BE DOING?
Over the past twelve months, HotDoc has become Australia’s market leader and we’re on the cusp of launching into new markets with the overall ambition of improving the healthcare experience for everyone in Australia. To help us on this journey we’re looking for someone to help develop, manage and support our knowledge management strategy.
Reporting to the Support, Knowledge and Content Lead, it will be your responsibility to ensure that all systems and processes that support Knowledge Management at HotDoc work in an integrated way and are appropriately supported.
You will be responsible for:
WHAT’S IN IT FOR YOU?
We offer a market salary with startup perks such as great tech, local wine, craft beer and unlimited kombucha, standing desks, weekly yoga and PT sessions. You'll get to take on new challenges and contribute to shaping our customer experience strategy. We foster a collaborative work environment where you’ll get to work cross-functionally with members of the marketing, product and wider CX teams to support the knowledge management journey of our people from start to finish. You will enjoy flexible work arrangements while thriving in an ethically driven company that fosters inclusivity, and where action on personal and professional development is actively encouraged.
WHAT YOU MUST HAVE TO APPLY FOR THIS ROLE
We’ve adapted pretty well to a COVID world. You’ll be invited to many Zoom-based events including (but not limited to) Bob Ross inspired painting sessions, sourdough masterclasses, book clubs and wine tastings. And once COVID settles down, you can also expect: