Quality Control Manager - Foam at Koala

Furniture, Quality Assurance, Full-time, Sydney, New South Wales, Australia sydney full-time
Posted 19 days ago

Koala’s mission is to become the smartest way to buy high-quality furniture online. Combining customer-centric products, a world-class technology and fulfilment platform, and incredible customer service, we are changing the way people buy and enjoy furniture.

Why we have this role @ Koala

To provide quality assurance and control support to the Product Team, working closely with all stakeholders to ensure that our foam based products meet Koala’s quality, sustainability and testing standards, alongside being compliant to all regulatory requirements, globally. You’ll use your strong communication skills, excellent attention to detail and a collaborative focus to ensure Koala is consistently exceeding standards and customer expectations.


What key responsibilities does this role have @ Koala?

  • Have a robust understanding of foam production and testing methods to ensure that the materials are durable and fit for purpose across our entire product range.
  • Have an understanding of other material requirements and expectations in both the local australian market as well as international markets we operate in (for example, formaldehyde, VOC, and Azo Dyes).
  • Be the key point for both internal and external testing of foams and other components, aligned to the minimum Koala quality and sustainability standards and any safety or other regulatory requirements.
  • Ensure the foam we use and the factories we partner with align with Koala’s thrivability programme linked to social, environmental, safety, maintenance and regulatory requirements.
  • Proactively in-market products to improve customer experience, reduce costs and limit product damage throughout the supply chain process.
  • Take ownership of the liability and reporting of issues on all foam based products; logging mandatory injury reports with the ACCC, auditing the website to identify and rectify potential non-compliant claims, working collaboratively with stakeholders to investigate product complains and manage product recalls
  • Highlight the need for improvement activities, evaluate and provide recommendations.
  • Run and participate in product and supply risk assessments and quality investigations.
  • Understand how various pieces of testing equipment should be used and maintained.
  • Preparation of specifications for testing of raw materials and product.

Ideal background…

  • 5 yrs+ experience in Quality Technician role, preferable with demonstrable experience in foams and other materials
  • Demonstrable experience in method validation is required
  • Demonstrable experience presenting and defending testing reports
  • Formal tertiary qualifications in QA/QC or relevant industry experience
  • Practical application of lean or similar methodology
  • Experience with quality assurance auditing methods, and QA assessment tools & frameworks
  • Ability to read & interpret technical documents such as detailed product specification sheets
  • Experience with report writing and ability to conduct simple data analysis (excel).
  • Strong communication skills and a collaborative approach


Treehouse Perks and Privileges…

Koala is only as good as its employees are happy - and we’re one happy mob!

We offer our teams flexible working options and the freedom and autonomy to do their best work in a way that works for them. Whether that’s working your own version of 9-5, working from home in your trackies from time to time or hanging out at our Treehouse (this is what we call our office digs), you decide whatever helps you find your flow! The Treehouse also has a fully stocked Koala Kitchen with an emphasis on healthy, local and organic produce - VB fridge, our ever-changing selection of Grifter Brewing Co beers, Mecca Coffee Co. beans and the famous Koala Kombucha on tap with new flavours every week. And there's more than just tasty treats - the Koala Treehouse is as dog-friendly as they get, there are also plenty of social activities to get involved with and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us. All in all, the Koala Kommunity is a great place to hang out in and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're bloody confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and selflessness drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)