Technical Business Analyst at FrankieOne

Engineering, Melbourne melbourne engineering analytics
Posted 7 days ago

How you will impact the team’s success
Our business is growing and changing daily. We have developed a truly powerful set of solutions that our customers love. To ensure we continue to deliver best practice and wow our customers we must listen to them and continue to deliver products that rock their world! For this reason, your role as BA is critical to the team’s success. Reporting to the Product Manager, you will be responsible for enabling the delivery of outstanding customer solutions that continue to solve core business problems in the KYC and Fraud prevention space.
You will work closely with customers, product management and the development teams to create customer stories that allow us to design solutions that solve real problems effectively.

You have
4 + years’ experience in business / technical analysis and design
A passion for creating simple solutions to complex problems
Knowledge and experience of agile methodology and frameworks like Scrum, Kanban etc
Master communication and organisational skills
The ability to work with stakeholders across functional boundaries and speak all their languages!
Strong knowledge of software development processes, procedures, limitations and challenges
A super analytical brain that can translate complex problems into stories that make sense
Expertise in estimation and solution design
An outcome driven approach

You will
Work with internal product and delivery teams to ensure the right customer problems are front and centre
Create compelling user stories that identify opportunities for improvement and growth
Lead discovery and scoping sessions and interviews to determine IT business requirements and then translate such into specifications for technical stories and features
Assist in business Change Management activities
Write tickets and full functional user stories
Develop and implement inspection activities, the detection and resolution of problems
Work with QA to ensure requirements have been met and expectations are exceeded
Understand the technical aspects of new products and feature updates
Play a pivotal role in optimising customer experience

What success looks like
In your first month, we will give you the full induction so that you understand the company culture, the product, and your colleagues. We will ensure that you have all the tools that you need to be successful. We’ll aim to have you working on your first project and stories within 2 weeks.
From there you’ll start to take more ownership of various features and functions within the system.
By 3 months you’ll be helping to define and drive key new features and functional initiatives.
By 6 months, you’ll know the product intimately, be a key driver of new features and be an indispensable part of the product management and delivery team.

The team
You will report to Tinashe Mutepfa. Tinashe looks after Product at Frankie. Before joining us, Tinashe worked in a number of Product and Strategy roles across the Utilities and Financial Services industry. When not philosophising about the latest product/strategy framework, Tinashe loves to get active and spend time with his young family.

You’ll be working closely with Andrew Edwards who is our Tech lead. Before joining Frankie Andrew worked as a CTO for a healthcare startup, prior to that was CTO and Co-Founder for a startup in the online event ticketing space, which sold over $100Million of tickets around the world. When not banging on about metric led development, Andrew is interested in building and playing synthesisers.

The full-time role will be based in our Docklands, Melbourne office. As mentioned above, we have a flexible work-from-home policy though we are in the office on Wednesdays and Fridays as a minimum so we can maintain our vibrant office culture and use these days for team collaboration / problem solving.
Our interview process will involve a series of interviews with the senior management team at FrankieOne.