Customer Success Manager at Tyro

Account Management, Full-time, 155 Clarence St, Sydney, NSW, 2000 sydney support full-time
Posted 17 days ago
Who we are

Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADI's outside of the big 4 banks. With almost 500 employees, $13.4 billion in transactions in 2018, we are much more than an EFTPOS provider - Tyro is an ASX listed Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA).

With 10 industry firsts to market, we're giving the business banking world a good shake up, with smart technology that saves Australian businesses time and money. Come and be a part of the Tyro journey.

Customer Success Manager is responsible for leading a team of ‘specialised’ Account Managers cross our Eftpos, eCommerce, Banking and Health product suite. The team is responsible for managing all existing customers, working with these customers to grow their businesses, educate them about the Tyro product suite and work closely with the New Business Sales teams to seamlessly on-board new customers into their portfolio’s.
Delivering an outstanding experience to our merchants is a key differentiator for Tyro and critical to our future success. This role will be the caretaker, ensuring our account management and service experience is outstanding while ensuring we are focussed on risk, compliance and establishing a great environment for our people to thrive.
This role is also responsible for achieving 100% of Tyro’s lending growth targets, 20-30% of Eftpos targets and 60-70% of eComm targets.