Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
In this newly created role you’ll be responsible for the successful enablement of our people through strategic leadership of our Digital Training Design Team and Training Delivery Team to deliver world leading onboarding, upskilling and professional development programs for the global Customer Experience (CX) teams across four countries and six sites.
You’ll be responsible for accelerating capability for Xero by ensuring every person within Customer Experience successfully onboards and has world class development. Going beyond the technical requirements, this role works to develop the right mindsets, skill sets, and habits to drive Xero forward.
This role requires a strategic lens to building people capability, and requires the ability to move with an agile approach, think outside the box, and obsessively focus on driving world class outcomes for Xero through beautiful learning experiences for our people.
This role can be based in either Auckland, Wellington, Hawkes Bay or Melbourne.
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.