Partner & Service Supplier Manager at MadeComfy

Full-Time, Operations, Sydney, NSW sydney full-time
Posted 20 days ago

About MadeComfy

We are a passionate and diverse team with a mission to be Australia’s most loved short-term rental and hospitality company. With a professional service and a customer-centered approach, we generate higher returns for our property owner clients in the short and mid-term rental market. MadeComfy guests enjoy the best parts of hotel stays such as professional cleaning standards and easy online booking, paired with the comforts of home like a full kitchen, separate living areas and the convenience of contactless self-check-in.

Company Culture

We know that culture cannot exist solely within a single person, it lives within shared values, beliefs & behaviours. Our core values bind us together and amplify our abilities, we see them as timeless guiding principles - Trust, Agility, Empowerment & Wow.

Our focus on culture and team spirit was recognised in several awards. Earlier this year MadeComfy was awarded by the AFR BOSS list as Australia's 4th best place to work in Travel, Retail, Hospitality & Experiences and Anthill listed MadeComfy as one of Australia's Coolest Companies!

We are looking for an experienced Partner & Service Supplier Manager to recruit, onboard and actively manage all MadeComfy’s housekeeping and maintenance suppliers with the focus to deliver quality service through engaging and securing the best performing housekeeping businesses available in the market.

The responsibilities of the Partner & Service Supplier Manager are:

  • Recruitment and onboarding of MadeComfy service partners including housekeeping, maintenance, linen and amenity suppliers
  • Conduct orientation training and in-service training to explain policies and work procedures with partners
  • Monitor and benchmark partner performance towards set KPI’s
  • Conduct quarterly business reviews with partners and drive engagement and improvement
  • Facilitate the MadeComfy certification program for housekeepers when required
  • Monitor partner compliance to the service agreement
  • Generate monthly and weekly reports for upper management
  • Manage storage and supply of linen and amenities as per business needs, ensure linen and amenities are ordered in timely manner, monitor weekly stock take
  • Approve invoices from housekeeping and linen suppliers and inspect for credibility
  • Ensure Finance Department is kept up to date by including memos with the appropriate invoice
  • Calculate bonus payments for eligible service providers

The required skills and experience are:

  • 3-5 years of experience and a track record in partner management, ideally with a fast-growing business and within housekeeping or maintenance
  • Excellent verbal and written communication skills
  • Outstanding organisational and relationship building skills
  • Excellent interpersonal, networking and presentation skills
  • Aptitude in decision-making and problem-solving
  • Goal-driven attitude striving to be the best in the field
  • A dynamic and smart, hard worker with a passion and energy to drive new ideas and deliver excellent results
  • Background in housekeeping, online cleaning platforms or short term rental management would be a plus
  • Desire to join a fast-growing, revenue-generating company