Payroll Trainer at Employment Hero

Information Technology and Services, Training, Full-time, Sydney, New South Wales, Australia sydney full-time
Description
Posted 20 days ago

Employment Hero is one of the fastest-growing Australian tech SaaS start-ups, and we are on a mission to make employment easier and more rewarding for everyone. We're the market leader in our space and we're entering an exciting period of growth...

We're looking for driven and well-organised Payroll Trainer’s to join our Implementations team. Day-to-day you'll be an influencer, presenter and trainer for all things Payroll. Your number one focus is to ensure that Employment Hero customers, partners and internal stakeholders have the knowledge and skills they need, to proficiently operate and administer our Payroll software, including ensuring they have excellent learning experiences and as a result - they're highly satisfied with Employment Hero products.

If you are a problem solver, enjoy training other people, are a Payroll expert and want to help shape our software, then we want to hear from you. This is an exciting opportunity to join a brand new team where you can have an impact on the strategy and really make the role your own! You will work closely with our Implementation Project Managers, our product team, the support team and our HR Education Managers, with the opportunity to learn and grow within our start-up culture.

Responsibilities

  • Design, develop, deliver and support workshop content to multiple clients on Payroll implementations and platform adoption based on Payroll best practice
  • Be an influencer, presenter, trainer, problem solver for all things Payroll and educate clients on best practices within Payroll!
  • Design the customer experience for various customer segments to successfully implement and drive adoption of the EH product
  • Monitor Payroll industry trends to develop relevant content and work closely with the product and marketing teams to assist with product development and product marketing
  • Respond to customer queries and provide technical support during the implementation process
  • Contribute to continuous improvement strategies on the way we implement clients and drive customer adoption of best payroll practices using our platform
  • Creation and maintenance of learning content to support new products and assist with implementations and platform adoption.

Key Requirements

  • 3-5 years Payroll experience, both client facing and processing.
  • Problem solver and easily adapts to changing priorities
  • Desirable but not essential, experience delivering webinars
  • An interest or passion for wanting to educate or train others.