Onboarding and Customer Success at Preezie

Full-time, Melbourne melbourne support full-time
Description
Posted 12 days ago

Preezie believes the online shopping experience should be the same as in-store! So, we build the tools and provide the education to retailers to bring the in-store shopping experience online.

Our fast-growing, early-stage tech company is built around customer success, and there is commitment to this in all strategies. The Preezie OCS will assist in leading customer success initiatives, work with the Growth Team to keep the company focused on customer outcomes and work closely with the Product Team to innovate the technology.

What you’ll do;

At Preezie, the OCS will guide new customers through the onboarding process and work with

them to optimise and innovate their integration. They will be involved in all aspects of support,

account management, demonstrating the product, educating customers and more.

Your responsibilities will include;

- Driving the onboarding of our software from beginning to ‘go live’

- Building relationships with new and existing customers

- Deliver targeted product training (onsite, face-to-face, group & online)

- Handling customer calls, emails and support enquiries

- Scheduled meetings with customers to improve our system implementation

- Collaboration with the Product Team to innovate our software platform (or tell them

when there are bugs!)

- Other very exciting administrative stuff


What we are looking for;

Skills

- Results-driven mentality, with a bias for speed and attention to detail

- Strong verbal and written communication skills

- Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs

- Ability to, or be willing to learn how to, confidently discuss technical terms

- Understanding of product data and attributes

- Ability to work in a small team/small office environment

Experience

- Proven experience in eCommerce and understanding of content management systems

(Shopify, Magento, BigCommerce or similar)

- Experience or understanding of CRO and best practices

- Experience in a similar software as service product-based role

We use the following tools

It would be epic if you already have too but not a deal breaker!

- CRM – HubSpot

- Project Management – Asana

- Everything else (pretty much) – Google Workspace

Requirements

- Based in Australia, preferably Melbourne

- Australian Citizenship or Permanent Residency

- Someone who loves spreadsheets

- Empathetic, positive attitude and a genuine desire to help our customers reach their

goals

Bonus points:

- Proficiency in mathematics and ability to understand mathematical algorithms

- Any experience in quality assurance and testing is a bonus

We are looking for someone who has proven ability to learn and grow and appreciation of the retail space.

Send your CV to [email protected]