Business Analyst - Data Team at Xero

Data, Machine Learning & Artificial Intelligence, Permanent, Melbourne, AU melbourne analytics full-time
Posted 17 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Are you passionate about data analytics and helping our analyst communities to do the best work of their lives?

Do you bring extensive business analysis experience to help us shape and prioritise the roadmaps for improving analysts’ experience with our platforms?  

Are you excited to play a key role in our transformation to become a “Data Savvy Xero”?

If this sounds like you, please keep reading to learn more about the role on offer...

About the Team:
The Data team is responsible for driving the adoption of data driven decision making across Xero - for both our internal users and our global audience of small business owners, bookkeepers and accountants. We create, manage and deliver a wide range of data services including core reporting, key data dimensions, extensible and scalable analytical data processing and storage facilities, machine learning toolsets, frameworks and API driven prediction services.

We are the center of expertise for data architecture, data modeling, machine learning, ethical data usage and artificial intelligence service design. We lead the effort to raise the data and AI literacy levels across Xero.

About the Role:
As a Business Analyst in the Data Team, you’ll play a key role in our transformation program to become a Data Savvy Xero. This role will help to shape and embed the new ways of working for all Xero's to use our new analytical data platforms and make more data-driven decisions. 

What you'll do:

  • Work collaboratively with technical and non-technical stakeholders to help define the ways of working for using the Xero Analytical Data Environment, including transition plans from our legacy data platforms and tools. 
  • Analyse the existing ways of working of analytical communities, and use this understanding to develop relevant, effective onboarding and education materials for the different audiences - including documentation and interactive sessions
  • Review and improve existing processes and documentation for the legacy data platforms and systems, whilst the new platforms are being established 
  • Support the responsible data use agenda by contributing to the development and implementation of safe, easy to apply and effective policies for analytical data access 
  • Build relationships with a diverse range of business users and data domains including the wider Data Team, Operations, Marketing, Sales, Product, Customer Experience, Strategy and Finance
  • What you'll have:

  • You have a passion for growing levels of data empowerment through influencing, coaching and building self-service guides
  • You instinctively seek to understand the detail of what teams are trying to achieve and helping them find better ways to execute
  • You take pride in writing high quality guidebooks and ensuring they continually evolve alongside the analytical platforms and the analysts’ maturity levels
  • You’re have a solid grounding in analytical workflows including navigating reasonably complex data warehouses / marts
  • You have proven experience working as a Business Analyst in an analytical environment 
  • Transformational experience in shaping and coaching new ways of working around Data Analytics
  • Experience with coaching and influencing a diverse range of business users 
  • Strong written and verbal communication skills
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.