Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organisations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest growing and most innovative companies.
Why are we hiring this role?
UpGuard has just come off the back of a record breaking year, sales have grown by 128% and new customer velocity increased by over 179%. With that, we need to add an additional Technical Account Manager to help our existing and new customers be successful.
As a Technical Account Manager, you'll analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you accomplish?
Project management and driving success with customers around the worldBeing the customer’s advocate internallyProviding training to customersTaking bug reports and feature requests, and assisting the engineering team with reproducing problemsAssisting customers in troubleshooting common help requestsWriting and maintaining support site documentation, updating it as necessary when new features are addedBuilding productive relationships with customers
What do we need from you?
2+ years' experience in a customer success, project management or account management roleExperience with supporting and building customer relationshipsHigh-level of proficiency in the English language, both written and spoken.The ability to work cross functionally with many internal groupsHigh energy and a willingness to learn
What would give you an edge?
Experience with tools such as Intercom, HubSpot & ZendeskExperience in a sales focussed customer success functionUnderstanding of Cyber Security best practicesBasic/working knowledge of APIs
What's in it for you?
Rapidly growing user base: Work directly with some of the world’s largest, fastest growing, and most innovative companiesInteresting problems, at scale: Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points dailyLearn from industry-leading experts: Our security research has been featured in The New York Times, The New Yorker, The Washington Post, TechCrunch, Bloomberg, Gizmodo, Engadget, Forbes, ZDNet, and The GuardianImpact: See the impact of your work on a daily basis, with data and impact available on dashboards you have access toGenerous compensation: Competitive base salary and equity Great perks: Free lunch, flexible work arrangements, and gym reimbursement
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies.